To be ranked among the best children’s hospital services in the nation by U.S. News and World Report is a big deal. But when you talk to leaders within the Diabetes & Endocrinology service you get the sense that high performance is simply who they are.
“We are extremely proud of the recognition because it speaks to how hard we work,” said Curtis Yee, practice administrator of the Diabetes and Endocrinology section. “But we also recognize that we still have a lot of work left to do for our patients and families.”
This year the service ranked at No. 8.
What makes a high performing team?
Ryan Breaux, U.S. News and World Report service team lead, said the heart and soul of the program’s success is the quality infrastructure of the Diabetes Care Process Team which is comprised of approximately 150 people.
“A strong team is motivated to improve outcomes for our patients. That’s the core of our work every single day and it shines through,” Breaux said. “I also give a lot of credit to Dr. Rona Sonabend who has been instrumental in building the culture of this service.”
The Diabetes care process team includes providers, nurses, diabetes educators, dietitians, social workers, data technicians, and psychologists.
U.S. News recognized several big wins for patients and families:
- An increase in percentage of patients with Diabetes who have LDL cholesterol less than 130, which is tied directly to the physical health of patients within the service.
- A significant increase in patient encounters with a nutritionist, certified dietitian educator, social worker, and/or a psychologist for patients with Diabetes – a marker that captures how much emphasis is placed on the overall health and well-being of patients with diabetes
- Increased dialated retinal or non-mydriatic camera examinations in the diabetes clinics to ensure that the eye health of patients with diabetes is regularly monitored.
- Closed out all structural related metrics in an effort to guarantee that the service has the structural and procedural framework to keep performing at the highest level possible.