Donna Jackson, April 2019 Super Star Employee

September 10, 2019

Your name, title and department. How long have you worked here?
Donna Jackson, Senior Administrative Assistant, Texas Children’s Health Plan. I have worked at the Health Plan for two years and previous to that at Facilities Planning and Development at the Medical Center Campus for four years.

Tell us how you found out you won a super star award.
Sara Gonzalez-Quezada asked me for help with the AV equipment in the conference room. When I walked in everybody from the Executive 14th floor was there, including Mark Mullarkey and all my leaders. They yelled surprise and that’s when I found out I won a Super Star award. I was in disbelief and speechless.

What does it mean to be recognized for the hard work you do? How has the organization helped you achieve your personal and professional goals?
I was very shocked as I have been at the Health Plan for a fairly short time, compared to others who work so tirelessly every day. I am accepting this award for the entire Administration team as there are many people here at the Health Plan who deserve this award as well. My leaders have continuously shown me appreciation, flexibility and support. In turn my goal is to make their jobs easier, within my possibilities. At The Health Plan I get to work with an amazing group of people and the view from the 14th floor is the envy of many. In addition to this, the location makes for a shorter commute to work, which allows me to spend more quality time with my family.

What do you think makes someone at Texas Children’s a super star?
A super star creates opportunities to go above and beyond and provide a service reflective of the mission. At the Health Plan, we have so many super stars who work tirelessly for our Health Plan members.

What is your motivation for going above and beyond every day at work?
As an Admin everything we do is to make Leaderships’ job easier in some way. They are always very busy and work long hours, so anything that I can do to minimize their workload, by taking the initiative, being a problem solver and always having a positive attitude helps. They always let me know that I am appreciated which is nice.

What is the best thing about working at Texas Children’s?
Working at the Main Campus was my first experience in health care, so knowing that you are working for children and their families is really special. There is always something interesting going on. At the Health Plan we are all working toward the same goal for our Health Plan members. Everyone here is so dedicated to making the members’ satisfaction a success.

What does it mean to you that everyone at Texas Children’s is considered a leader? What is your leadership definition?
“We are all leaders” is something that is stressed at the Health Plan. For me personally, it enables me to be very proactive in my work and allows me to take the initiative on many projects. Because of this I am always learning new ideas and making contacts, which in turn makes me better at what I do.