Caught You Caring: Joyce Enochs sets patient experience bar high for Perioperative Services

November 7, 2017

On paper Joyce Enochs is the scheduling optimizer for the Department of Surgery’s Perioperative Services Department. In reality, she is the face of patient experience for children and families who are faced with having a surgical procedure at Texas Children’s Hospital.

In her role, she has taken on many projects to increase the patient experience of thousands of patients and families. Her work on communication for pre-op information has decreased errors in arrival time, location of surgery, and eating and drinking instructions. And, her efforts on scheduling has decreased the daily cancellation rate on the day of surgery from 8 percent to 3 percent.

“What an impact her work has had on the patient experience to decrease the numbers of patients sent back home on the day of surgery,” said Janet Winebar, director of Perioperative Services. “Joyce’s enthusiasm has been the driving force for the team to continue to increase the experience for our families.”

Launched in 2015, Texas Children’s Caught You Caring program is a systemwide program that recognizes employees for going above and beyond to provide compassion and kindness in the care of a patient, family or co-worker. Recently, Enochs was among more than a dozen employees who received a pair of tickets to watch the Houston Texans Play 60 game on October 1, after being recognized for his acts of kindness through this program.

Texas Children’s wants to continue to recognize those who take great pride in the work they do and encourages patients, families and employees to catch someone who is making a difference.

To nominate a colleague, Caught You Caring boxes and cards can be found across the Texas Children’s hospital system for patients and families to fill out. Employees can fill out a Caught You Caring form on Connect. Cards and online submissions will be distributed to leaders for staff recognition.

For the next week, Connect will feature a series of Caught You Caring videos spotlighting several of our employees who have gone above and beyond their role in the care of our patients and their families.

To see the rest of the series, click on the links below.

Heather Eppleheimer
Keith Thomas
Donald Wilkins