Caught You Caring video series spotlights ‘above and beyond’ employees

“One thing I enjoy most about Texas Children’s is meeting the families, and having a positive interaction with the patients and the families as a whole,” said Keith Thomas, an ambulatory services representative at Texas Children’s Autism Center and a 2017 Caught You Caring Award recipient.

When Jennifer Evans interviewed Keith nearly two years ago, she knew right away that she wanted him to be part of her team at the Autism Center. From the moment Keith walked into the office, he has improved the whole dynamic of everything at the front desk.

“Keith is the first person that patients and families see when they come into our office,” said Evans who nominated Keith for the Caught You Caring award. “He is a very genuine person, and makes everyone feel comfortable and welcome whether they are a patient, staff member or provider.”

“Keith gives every family the individual attention that they deserve, and that’s what makes such a big difference,” said Ambulatory Service Representative Yvette Gonzales. “He is always going above and beyond for the patients and parents. He is wonderful and definitely deserving of the Caught You Caring award.”

Launched in 2015, Texas Children’s Caught You Caring program is a systemwide program that recognizes employees for going above and beyond to provide compassion and kindness in the care of a patient, family or co-worker. Recently, Keith was among more than a dozen employees who received a pair of tickets to watch the Houston Texans Play 60 game on October 1, after being recognized for his acts of kindness through this program.

Texas Children’s wants to continue to recognize those who take great pride in the work they do and encourages patients, families and employees to catch someone who is making a difference.

To nominate a colleague, Caught You Caring boxes and cards can be found across the Texas Children’s hospital system for patients and families to fill out. Employees can fill out a Caught You Caring form on Connect. Cards and online submissions will be distributed to leaders for staff recognition.

For the next four weeks, Connect will feature a series of Caught You Caring videos spotlighting several of our employees who have gone above and beyond their role in the care of our patients and their families.