Caught You Caring: Amanda Riddle’s compassion shines through for her patients

November 14, 2017

As we wrap up our Caught You Caring series on Connect, we share one more inspiring story of a Texas Children’s employee who demonstrates what it means to go above and beyond for her patients and their families.

For nearly eight years, Amanda Riddle has found it her life’s passion to take care of sick children. As a neurology nurse in the Epilepsy Monitoring Unit, she makes sure her patients have the best possible experience during their hospital stay as many of them are sometimes here for several months on the unit.

“I nominated Amanda for the Caught You Caring award because she truly embodies a caregiver,” said Elizabeth Davis, patient care manager in Neurology. “She lives the values and demonstrates true advocacy and empathy for patients, families and staff. She always greets patients and their families to see if they are having a great experience during their hospital stay, and she is willing to support her colleagues when they need a helping hand.”

Recently, Amanda noticed that one of the floor’s newer nurses was struggling with her current patient load. Amanda rushed in to help by performing blood draws and handling lab work so that her colleague could focus on her other patients with more urgent needs.

Her colleagues on the unit describe Amanda as a coworker who has a “passion for the work that she does which is impossible to miss. Whenever Amanda is on the unit, she will not let you be in the trenches alone.”

Launched in 2015, Texas Children’s Caught You Caring program is a systemwide program that recognizes employees for going above and beyond to provide compassion and kindness in the care of a patient, family or co-worker. Recently, Riddle was among more than a dozen employees who received a pair of tickets to watch the Houston Texans Play 60 game on October 1, after being recognized for his acts of kindness through this program.

Texas Children’s wants to continue to recognize those who take great pride in the work they do and encourages patients, families and employees to catch someone who is making a difference.

To nominate a colleague, Caught You Caring boxes and cards can be found across the Texas Children’s hospital system for patients and families to fill out. Employees can fill out a staff recognition.

For the past four weeks, Connect featured a series of Caught You Caring videos spotlighting several of our employees who have gone above and beyond their role in the care of our patients and their families.

In case you missed it, click on the links below to view the rest of the series.

Heather Eppleheimer
Joyce Enochs
Keith Thomas
Donald Wilkins