Verifying your identity with the Service Desk is about to get much faster.
IS Services has launched CLEAR, introducing a faster and more secure way to verify your identity when contacting the Service Desk. CLEAR will be used anytime identity verification is required, including password resets, multi-factor authentication registration and access requests. Instead of manager outreach and live verification calls, you will confirm it is you in seconds using a selfie and, if needed, a government-issued ID.
When you reach out, the Service Desk will send a secure SMS link to your personal mobile device so you can verify your identity through CLEAR and quickly move forward with your request. Self-service password resets will still be available, and the process remains unchanged.
Benefits of CLEAR
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Verify your identity in seconds
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Regain access without manager involvement
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Use one secure identity
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Keep your personal information protected and in your control
CLEAR Registration
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New users upload a government-issued ID and snap a selfie to complete setup
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Returning users use their existing CLEAR profile and verify with a selfie
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Complete registration by June 19, 2026, to avoid delays when contacting the Service Desk
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Click here to view video instructions on how to register
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Click here to register
Click here to view frequently asked questions about CLEAR or contact CLEAR@texaschildrens.org.