To provide patients access to our care, we must have the clinic rooms available to see them. A new pilot program was recently launched to test the concept of space sharing between our specialty clinics in Wallace Tower.
The initiative is helping us identify underused or vacant spaces. Subsequently, we can determine if another clinic can temporarily see patients in those spaces, which expands our capacity for appointments.
The three-month pilot began on floors 8 and 9 in Wallace Tower in September 2018. Texas Children’s Space Utilization Initiative and Transition Experience (SUITE) Team found that provider absences – whether due to PTO, conferences or inpatient service rounds – equated to 10 to 20 percent of exam rooms being open at any given time. Of the 103 four-hour clinic sessions requested, 43 sessions were accommodated.
“Partnering with the Financial Services team, we estimate an overwhelming opportunity to accommodate an additional 17,000 to 35,000 clinic visits in Wallace Tower alone, with potential to generate over $4.9M in additional margin for Texas Children’s,” said Brian Cordasco, lead for the SUITE team.
On January 14, the SUITE team launched a second pilot on floors 11, 16, and 17 in Wallace Tower that will span a period of three months to identify any opportunities for space sharing across these clinics.
The long-term goal is to apply the lessons learned from these pilots and implement a larger solution, which will include an IS portal to quickly identify space availability across the entire hospital system.
About Texas Children’s Patient Access Initiative
Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.
Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.