Texas Children’s Employee Assistance Program (EAP) is making its services easier to access using video technology. Instead of driving to one of the organization’s main locations to meet with a counselor, Texas Children’s employees and dependents can get services anywhere via a device with a camera and Internet connection.
“We are casting a wide net so that we can easily reach everyone who needs us,” said EAP Program Manager Brent LoCaste Wilken. “Technology is helping us accomplish that goal.”
Unlike Skype and popular video chat technology, the system EAP uses is secure and HIPPA compliant. The video sessions are not recorded and no one else, outside of the client and the counselor, can participate in the session.
Video counseling sessions also are being offered at Texas Children’s Hospital West Campus via a 47-inch monitor mounted on a wall in a private room of the hospital’s Human Resources suite. Similar video technology will be available at Texas Children’s Hospital The Woodlands when it opens in 2017.
To make an appointment with an EAP counselor, call Ext. 4-3327. If the session will be via video, you will receive instructions on how to access the new video technology.
The EAP helps with:
- Stress management
- Work/life resilience
- Financial assistance
- Parenting and family guidance
- Crisis & trauma resolution
- Grief recovery
- Work performance improvement
- Community referrals
- Relationship counseling
- Emotional well-being