Electronic waitlist helps patients get appointments sooner

April 15, 2019

Texas Children’s MyChart has an electronic waitlist that automatically texts and emails families when appointments become available sooner. Over 2,100 patients have accepted an appointment an average 45 days earlier than their previously scheduled appointment.

Since implementing the electronic waitlist on MyChart in 2018, we’ve received positive feedback from our patients and families about the convenience of this new tool.

“My son’s original appointment was scheduled for September 4, but when I got an electronic notice via MyChart asking me if I wanted to accept an appointment in June, I accepted it,” said Monica Blancas. “While we usually go to the medical center for appointments, I didn’t mind driving a little further for my son’s appointment in Katy if it meant that I could get him in to see a doctor a lot sooner than scheduled.”

Click here for more information on how to opt in to receive New Wait List Offer text messages.

About Texas Children’s Patient Access Initiative

Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.

Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.

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