July 24, 2023

Mark A. Wallace has served as President & CEO since 1989, making him the longest-running CEO in TMC history. During his remarkable tenure, he has taken Texas Children’s from a single, seven-story building to what we are today. Serving patients and their families all around the globe, Texas Children’s stands as one the top-rated and highest-quality healthcare systems in the world – and we owe much of this growth to Mr. Wallace and his visionary leadership.

While we have started the journey to find a new President for Texas Children’s, one who will train under and learn from Mr. Wallace as he remains CEO, one thing we strive to accomplish is how to say ‘thank you’ for his more than three decades of unmatched dedication and leadership. So we are working on a special project to do just that, and we need help from our One Amazing team!

As members of his team, we hear time and time again the influence Mr. Wallace has had on many of you. The stories we’ve been told are inspirational and ones we never would have known if you didn’t share them with us, and now, we want to share those with the world in a very special way.

Has Mr. Wallace made an impact on your life? On your team? Your career? Have you been inspired by his leadership or encountered him in a way that is meaningful to you? As he walked the halls of this organization for 35 years, did the two of you share a conversation you’ve carried with you? If so, we want to know.

Please email or call us with your favorite memories, stories or a summary of your story by July 31 to Legacy@texaschildrens.org or leave us a message at 832-824-9400. You do not need to be an expert writer or storyteller – we just want to hear from you! If your submission is chosen, a member of the team will reach out to you for more details.

Thank you for all you do for Texas Children’s and for sharing your incredible stories with us!

Aisha Jamal
Chief of Staff and VP of Corporate Governance
Office of the CEO

July 17, 2023

Appreciative colleague submitted the following Caught You Caring recognition for Psychologist Angelique Trask Tate.

“Dr. Tate is a busy woman, but she always finds time to mentor one more student, new clinician or onboarding learner. Recently Dr. Tate helped train a new TCP clinician who spoke so highly of her that it was pretty clear she wanted to move and work at TCHP Southwest!”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

July 11, 2023

Appreciative colleague submitted the following Caught You Caring recognition for Staff Nurse Rebeca Castaneda.

“Rebeca was a rock star tonight! She rocked it in her assignment and was a huge help to her team! She was go go go! I never saw her sit still; she was always on the move. It was great to see how much of a team player you are. Thank you!”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

Texas Children’s was chosen as one of Newsweek’s 2023 World’s Best Specialized Hospitals, landing at #7 among 200 pediatric hospitals from around the world.

Newsweek has partnered with global market research firm Statista for five years to rank the world’s best hospitals. Scoring for their survey is based heavily on peer recommendations, so it’s no surprise that the top-ranked American hospitals also received high reputation scores from U.S. News & World Report.

“Achieving an international, top 10 ranking – and being one of only three U.S. hospitals in the top 10 – is an extraordinary accomplishment and I am immensely proud of our One Amazing Team,” said President and CEO Mark A. Wallace.

“It truly takes seamless collaboration, unwavering dedication, world-renowned expertise and undeniable talent to create the legacy that is Texas Children’s, and I remain in awe of all that we’ve done together,” added Mr. Wallace. “I want to thank all of you for your incredible support – we’re not just here for Houston, Austin or Texas, we are here for the world and this new accolade recognizes us on an international scale!”

Click here to see more Newsweek health rankings.

July 5, 2023

We have five facility dogs in our Pawsitive Play program – Angus, Bailey, Cohen, Pinto and Pluto. You may have seen their smiling faces around our campuses. They’re often referred to as therapy dogs, which are different. Texas Children’s actually has a group of volunteer therapy dogs who visit patients every other week and are trained to be friendly and provide comfort to all types of people through physical and emotional affection.

Our facility dogs are trained to provide goal-oriented therapeutic interventions and emotional support for hospitalized children as well as their families and our staff, and they are full-time employees of the hospital.

They each have an animal assisted therapy coordinator or more informally, a facility dog handler. You may have seen their smiling faces as well. If you want to learn more about the roles of the dog handlers, please click here for our recent story on Connect. Together, they work as a team providing patient care.

When it comes to the specific duties each dog performs, overall, the handlers determine the areas that would benefit most from having a facility dog present. Patient population, consults and events happening all factor into what jobs each dog will do, but most importantly, each facility dog’s behavior, size, personality, temperament and skills help the handlers assess where to assign them.

PLUTO
“Pluto was chosen to work in the outpatient clinics because he is very social and curious. He loves walking up to new people in the hallways and exploring new rooms, which is perfect because we meet new people every day in the different clinics we cover,” said Hanna Kuhn, Pluto’s handler. “He is also our biggest dog which makes him easy for patients to reach from their exam bed, so he is able to provide support while they pet him during their procedures.”

As an example of his support during outpatient procedures, during botox injections in the physical medicine and rehabilitation (PM&R) clinic, Hanna will place a chair next to the exam bed and ask Pluto to climb up and sit next to the patient. During the procedure, she provides developmentally appropriate information and support while encouraging the patient to pet Pluto during their injection or play with his toys between pokes. This is a good distraction while they focus their attention on Pluto instead of the procedure. At the end of their injections, Pluto will hop off the chair and they can re-engage in petting him and pick out which Pluto sticker they want to take with them.

ANGUS
Meg Gustafson works with Angus at West Campus. They provide coping support at the bedside and often co-treat with physical therapy. They seek out patients who need to ambulate and are either too scared or simply just don’t want to get out of bed.

Angus walks alongside the patient, or they can use a special leash so they can physically walk him around the hospital, and he will adjust his pace accordingly. This gives patients the confidence and encouragement to move knowing Angus is beside them.

When co-treating with physical therapy, he can play fetch with a patient who is working on their fine and gross motor skills. It doesn’t feel like work to them, but it gives the physical therapist a good indication of progress.

Other times, Angus does the work the patient is doing – when they stand, he stands and when they sit, he sits. When working on reaching and balance, Meg positions Angus an appropriate distance from the patient, and they have to reach over to pet him. Angus also helps normalize the hospital environment – he knows how to play Kerplunk and hide-n-seek, does a reading hour in the library on Wednesdays, and loves time in the playroom with his friends.

PINTO
Shelby Bonnet is Pinto’s handler. They focus on acute care and provide a lot of coping support at the bedside and co-treat with physical and occupational therapy, especially in the inpatient rehab unit. One of the things Pinto does really well based on his training is reading the needs of his patients and adjusting his energy level accordingly.

They often go on walks around the unit to encourage patients to ambulate after surgery. Patients are often cautious to move after surgery and take it slowly, but having Pinto next to them provides confidence and encouragement to take the next steps. Pinto does a great job of adjusting his speed so he is not pulling the patient while they are working on their balance.

Pinto also demonstrates patience when they work on fine and gross motor skills by using a brush to practice brushing his fur. Pinto lays on their bed while his patients are meeting their occupational therapy goals. On the other hand, Pinto is our most loyal fetch player and loves to chase after a ball thrown by a patient when it is more appropriate for him to show his energetic side.

BAILEY
Adair Winget and her dog Bailey work in the PICU and the Heart Center with our most critical patients. Bailey was chosen to work in this environment because of her small size and energy level. One of our sleepiest and snuggliest dogs. Bailey’s energy level is a perfect match for patients who are critically ill and able to pet her gently while she is snuggled next to them in their beds.

Once Adair gets her in place, Bailey will stay sleeping next to her patient for as long as they need. These attributes also allow her to lay safely next to her patients who have multiple lines, chest tubes, catheters, drains, etc. without risk of pulling them out since she will stay still in the bed.

Bailey also comforts patients in palliative care and provides therapeutic and emotional support at end of life. She is able to snuggle with them and take on their emotional burden, which allows them to die peacefully, knowing their friend was with them. Her colleagues agree Adair does a great job of supporting patients in these situations as well as taking care of Bailey to support her recovery so she is able to continue giving her energy to all her patients.

COHEN
CJ Canlas and her dog Cohen work at The Woodlands campus primarily in outpatient therapy, inpatient units (acute care and PICU) and outpatient clinics. CJ loves using Cohen to help support patients in meeting the goals of their care plan, which can vary from day to day.

Cohen can help motivate patients to walk after surgery or provide a supportive presence after a patient receives a new diagnosis. CJ also collaborates with her therapy team to think of creative ways to support their patients’ goals. In physical therapy, he engages the patient during their exercises, in speech therapy, he provides a non-judgmental presence while patients practice their sounds and read to him, and in occupational therapy, he supports sensory regulation and modeling tasks when the patients practice brushing his hair. They also collaborate with our occupational therapy team to give Cohen a role in feeding therapy – this is where Cohen shines!

These dogs have important jobs to do and make a real impact on our patients. Next time you run into one of our handlers and their facility dogs, please ask the handler first if it’s okay for you to interact with the dog, understanding they may be wiped out from patient interactions and need to recharge. Any interaction, even just to stop and say hi, takes energy. They love to greet everyone they meet, but need to make sure they conserve the majority of their energy for patients.

June 28, 2023

Many of us would love to have a dog for a co-worker, especially one of our highly trained, well-behaved facility dogs at Texas Children’s. Our animal assisted therapy coordinators will tell you it’s a dream job and they wouldn’t trade it for the world, but it’s also a lot of hard work. Being a facility dog handler is a huge commitment.

How they got started

Facility dog handlers at Texas Children’s start as child life specialists, and many of them gain years of experience in the field before they get involved in the Pawsitive Play program. There’s a two-year minimum requirement as a child life specialist before you can apply for the program. For anyone interested in these roles, it’s recommended to get plenty of experience first and understand your own personal goals.

“I would encourage anyone interested in being a handler to be confident in their child life and people skills before applying, because there are a lot of added responsibilities in this role,” said Hanna Kuhn who works with Pluto in the outpatient clinics of Mark Wallace Tower.

Shelby Bonnet, who works with Pinto, recommends doing research, making connections with current handlers to ask questions, and shadowing them to gain an understanding of everything involved in this role. While it is a very rewarding job, there’s a lot of extra work involved, as well as added financial and physical responsibilities.

Working as a team

Treating patients is a team effort for the facility dogs and handlers. The dogs add to the work child life specialists already do, so they provide enhanced care for patients during their visits.

Angus, Bailey, Cohen, Pinto and Pluto are the facility dogs in our Pawsitive Play program. They are trained to provide goal-oriented therapeutic interventions and emotional support for hospitalized children as well as their families and our staff, and they are full-time employees of the hospital. Texas Children’s also has a group of volunteer therapy dogs who visit patients every other week and are trained to be friendly and provide comfort to all types of people through physical and emotional affection.

Being with a dog all the time in a hospital full of people also requires the handler to be alert and aware of their surroundings at all times. “We are constantly making assessments about the environments we are in, checking for anything that might put the dogs in a stressful situation. We need to check the dogs’ emotions and needs to make sure we can advocate for them, while also scanning the people around us to make sure no one is afraid of them. When you have a dog with you every day, there’s always something to be thinking about,” said Meg Gustafson who works with Angus at West Campus.

Where the day takes them

Each day is different for the specialists as it depends on the patients admitted, events happening or consults from clinical staff. Typically, the day starts with a review of clinic schedules and consults, morning meetings and developing plans for patient visits.

Before they visit patients, the dogs are groomed (brushing/ear cleaning) and taken out for a potty break. After seeing 2-3 patients, it’s break time for the dogs where they can relax, play and get ready for the next set of patients. The specialists will chart and perform administrative tasks before seeing more patients.

“One of the things we do as facility dog handlers on a daily basis is assess the needs of our patients and prioritize the order and type of interventions we provide. This allows us to maximize patient care while also protecting the emotional state of our facility dog while at work,” said Adair Winget who works with Bailey. “Our goal is to balance the medical based goals of our patients while also supporting their emotional needs. When we provide patient care interventions, we are mindful of the environments we expose our facility dogs to, which allows us to manage their stress and minimize their burn out.”

Emotional roller coaster

The handlers all agree the most rewarding part of the job is seeing the impact they make every day with their dogs. “Witnessing the absolute joy he brings to everyone he meets” and “giving patients a piece of normal so they can forget for just a moment they’re inside a hospital” are some of the biggest rewards.

Unfortunately, one of the biggest responsibilities for the handlers and dogs is providing comfort during tough conversations, procedures and sometimes end of life support.

Meg commented, “It’s a privilege to be trusted and asked to be present in those times, and we are always happy to help, but those situations are hard and weigh heavy on the heart.”

When asked what her proudest moment is at Texas Children’s, Shelby shared, “Every day is a proud moment… we get to serve the patients and families here and make a difference in some of the most painful and happiest days of their lives. Each patient and family here are on their own journey, and the fact we’re able to be a part of it is absolutely amazing.”

To pet or not to pet

If you run into one of our handlers and their facility dogs, please ask the handler first if it’s okay for you to interact with the dog, understanding they may be wiped out from patient interactions and need to recharge. Any interaction, even just to stop and say hi, takes energy. They need to make sure they conserve the majority of their energy for patients.

“Our facility dogs love to meet and greet everyone in their environments, and they take on the emotions of their surroundings. It’s our job as their handlers to advocate for their needs to maintain their health and well-being,” said CJ Canlas who works with Cohen in The Woodlands. “When it’s time for a break, we create a safe space for them to recharge in the office or advocate for them to walk in the hallway uninterrupted. As much as they love to engage with everyone, they do not recognize the need to preserve endurance for the quality interventions we will be using them in for the rest of the day. If we’re ever unable to stop in the hallway to chat, it’s likely due to prioritizing their energy for patient care.”

Grateful colleagues submitted the following Caught You Caring recognition for Chris Sims.

“Chris, these past few months in PICU have been full of hard moments with very high acuity and sick patients. All of your support to the families and medical team does not go unnoticed. We know you don’t get to share the burden with others like we do, and you are the only chaplain in ICU. We appreciate all you do and your hard work does not go unnoticed.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.