Nurse Lucinda Sosa receives and gives back throughout her Texas Children’s journey. Read more
August 21, 2023
August 14, 2023
Front Office Specialist Ciara Smalling returned to Texas Children’s to work for her pediatrician. She’s now a positive presence for parents and children. Read More
Impressed and appreciative family member submitted the following Caught You Caring recognition for Patient Care Technician Quiana Harris.
“Quiana made our family feel welcome and cared for during throughout our entire appointment day. We happened to be in the elevator with her on the way up to our appointment, and she spoke with us the entire way up – conveying a sense of joy at seeing our daughter and normalizing the day when others are too busy or preoccupied to engage with families. After our appointment, she happened to be the phlebotomist for our daughter. Not only did she remember us from earlier, but she seemed grateful for having her as her patient, talked us through the entire blood draw, and (demonstrating the excellence I would hope for in a TCH phlebotomist) collected the sample in one attempt, quickly, with minimal discomfort. The mark of excellent hospitality is going above and beyond at times when nothing special is expected – Quiana made our day in this regard and in her procedural excellence.”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.
August 7, 2023
Impressed colleague submitted the following Caught You Caring recognition for Dr. Alfred Balasa.
“I was working with a patient in the PICU when Dr. Balasa came to bedside. I was immediately impressed with his incredible bedside manner with both my patient and her parents. He focused on the patient while still involving her parents, answering their questions thoughtfully, thoroughly and honestly. He explained the intricacies of this patient’s case while acknowledging he had more questions than answers at the time, but left the patient and her family confident they would know more in the coming days. I’m happy I was able to be a “fly on the wall” for this incredible encounter. Our patients are lucky to have you on their team!”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.
July 31, 2023
Appreciative colleague submitted the following Caught You Caring recognition for Staff Nurse Alli Stilwell.
“Thanks so much Alli for sharing your tech expertise with my visitor in the RQI room! You were super helpful and helped get him the correct access preventing him from having to come back another day. You’re the best!”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.
Our amazing team members deliver exceptional experiences every day. Here are a few of their stories. Read More
July 24, 2023
Grateful patient submitted the following Caught You Caring recognition for Ultrasonographer Romy Hoover.
“Romy was such a ray of sunshine in my appointment!!! So energetic, beautiful smile and energy, she really took the time to explain what we were seeing in my ultrasound. Everyone was great, but Romy really left a lasting impression, thank you!”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.