Grateful colleague submitted the following Caught You Caring recognition for Contact Center Representative Dulce Gallagher.
“Dulce was super helpful when our patient was calling around looking for me at the Cy-Fair location. Mom was calling because her son’s appointment was cancelled in error by another department. Mom remembered my name from when I scheduled her siblings appointments. Dulce was kind enough to call around looking for me. Dulce was kind, patient and most importantly she listened to everything mom had to say. Had she not been patient, the call would have been very difficult and confusing. Because Dulce was compassionate about helping this mom out, I was able to reach out to my supervisor so I could add the patient back in. Thank you Dulce!”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.