September 11, 2023

Grateful colleague submitted the following Caught You Caring recognition for Contact Center Representative Dulce Gallagher.

“Dulce was super helpful when our patient was calling around looking for me at the Cy-Fair location. Mom was calling because her son’s appointment was cancelled in error by another department. Mom remembered my name from when I scheduled her siblings appointments. Dulce was kind enough to call around looking for me. Dulce was kind, patient and most importantly she listened to everything mom had to say. Had she not been patient, the call would have been very difficult and confusing. Because Dulce was compassionate about helping this mom out, I was able to reach out to my supervisor so I could add the patient back in. Thank you Dulce!”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.

September 5, 2023

Appreciative family member submitted the following Caught You Caring recognition for Inpatient Staff Nurse Laura Backus.

“Laura has been my kids’ RN several times for their scans. She is so kind and compassionate. She always helps them relax and be less stressed. I know she will take the best care of them. We live in Austin and are excited about the new hospital opening next year. I hope we have someone amazing in Austin, like Laura. Please send her to Austin.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.

August 28, 2023

Grateful and thoughtful family member submitted the following Caught You Caring recognition for Inpatient Staff Nurse Grace O’Brien.

“We are so happy with Grace! What truly sets her apart is her ability to connect with our daughter on a personal level. Her gentle touch and soothing words instantly comfort her, even during painful procedures. She is so patient and attentive. Not only was she skilled in her medical responsibilities, but she also went above and beyond to provide emotional support. Her kindness and empathy created a nurturing environment that helped us navigate the challenges of our daughter’s medical needs. She took the time to listen to our concerns, answer our questions and provide clear explanations. Her genuine care and understanding meant the world to us. Her dedication to her profession is evident in the way she handled every aspect of our daughter’s care. It is clear that she truly loves what she does, and her passion shines through in the exceptional care she provides.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

A highly-regarded plastic and orthopedic surgeon, Pederson has also been appointed chief of the Division of Plastic Surgery at Baylor College of Medicine. Read more

Texas Children’s Hospital and Baylor College of Medicine launch a new clinical genomic sequencing program to help patients with undiagnosable conditions. Read more

On Mark Wallace’s blog, he celebrates International Dog Day by sharing how Texas Children’s favorite four-legged employees, Angus, Bailey, Cohen, Pinto and Pluto, make a difference for families every day. Read more

August 21, 2023

Thoughtful colleague submitted the following Caught You Caring recognition for Coordinator Clinical Support Isenia Medina.

“Isenia always goes above and beyond for our patients. There was a patient without family at the bedside and she went out of her way to the inpatient floor to bring the child toys and spend quality time with them. This small act of kindness will surely impact the child and those that stood witness to her selfless actions.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.