Chief of Plastic Surgery Dr. Larry Hollier has been appointed to two new and exciting positions in the Department of Surgery – surgical director of patient experience and surgical director of the operating rooms.
Patient experience and operating room efficiency are critical areas of focus in our aspiration to deliver the highest level of service and care to our patients. Hollier has been instrumental in catalyzing improvements in these areas and in collaborating with colleagues from surgery, anesthesia, and operating room leadership. These new roles formalize our structural commitment to these efforts.
As surgical director of patient experience, Hollier will continue the exceptional work being done to improve patient and family experience. To date, he has played a key leadership role in implementing same-day appointments and direct scheduling for the Department of Surgery. These initiatives have helped improve our Texas Children’s Pediatrics referral processes and time to the third available appointment. Hollier also has led the following pilot projects to improve the experience of a patient’s arrival on the day of surgery:
- New wayfinding system to help families find the different surgical areas;
- Streamlined pre-surgery instructions to ensure consistent messaging for families; and
- Addition of greeters to help families upon their arrival at the hospital.
As surgical director of the operating rooms, Hollier will partner with Dr. Steve Stayer and Judy Swanson in leading our operating theaters. This team will continue to work to improve efficiency in scheduling and the implementation of best practices, including developing focused specialty teams of nurses, anesthesiologists, and surgical staff.