September 16, 2019

More than 1 million patients are harmed each year in the United States because of medical errors. The most common, yet preventable types of medical errors are those involving patient misidentification.

Collecting blood specimen and other lab results from patients is more than just placing a label on a tube. It’s a complex, multi-step process that involves meticulously checking and re-checking to ensure that the specimen being collected, labeled, processed and handled matches the right patient, every time.

“We know that safe, quality care for every patient at Texas Children’s is the most important responsibility of each staff member and employee here,” said Texas Children’s Vice President Trudy Leidich. “While no hospital is completely immune to medical errors, Texas Children’s continues to take proactive steps to improve the positive patient identification process in order to eliminate preventable harm to our patients.”

In conjunction with World Patient Safety Day on September 17, Texas Children’s has launched a new campaign – Don’t Skip the Check: ID every patient, every time – to engage our employees system wide around PPID efforts and to ensure error prevention alertness and accountability are always top of mind.

“We have several teams anchored around specific PPID goals,” said Denise Tanner-Brown, Director of Patient Care Services at Texas Children’s Hospital West Campus. “They’ve helped us assess and refine our PPID processes and develop learning principles that translate into safe practice at the point of care.”

Since one of the top safety risks nationwide is misidentification, Texas Children’s PPID leaders took an introspective look at our organization to re-assess and identify our potential safety risks. As part of our PPID improvement efforts, the Quality and Safety teams reviewed safety scoops from March 2018 to February 2019, and found that mislabeled specimens was by far the greatest risk of preventable harm.

“Our review of near miss safety events were invaluable lessons for us,” said Nicole Crews, a nurse practitioner in Pathology and Transfusion Safety Officer for the PPID Leadership Team. “By comparing these data trends, we saw what areas we’ve improved upon and what areas need more reinforcement, which subsequently has helped us proactively address these issues and remove barriers to success.”

PPID education roll-out plan – what to expect

The PPID education roll-out initiative will be conducted in several phases across the organization for clinical staff as well as nonclinical employees who have direct encounters with patients and their families.

The training modules accessible via Health Stream include an overview of Texas Children’s PPID policies and processes during blood specimen collection, processing and blood product handling. The modules also include patient families’ stories about misidentification to underscore the important role each of us play in helping to cultivate a harm-free environment for our patients and families at Texas Children’s.

To further drive home this message, the PPID Leadership team collaborated with Marketing to produce electronic slides and screen savers with our call-to-action messaging – Don’t skip the check: ID every patient, every time – that will be used across our three hospital campuses to keep positive patient identification top of mind. Posters will also be placed in our patient units to serve as a visible reminder.

In addition to this, Texas Children’s PPID campaign also includes efforts to educate our patients and families about the importance of wearing ID bands at all times while in our care to ensure their safety.

“September 17 marks a cultural revolution at Texas Children’s Hospital,” said Associate Chief Nursing Officer Jackie Ward, and executive co-sponsor of the PPID Initiative. “We want to ensure every patient has a positive PPID experience and that we’re providing the right care to the right patient every time.”

By just saying, “Alexa, open Texas Children’s Urgent Care,” you will now be able to access wait times and available hours immediately from your Amazon smart device. The feature was developed to make retrieving information about your local urgent care more convenient and hands-free.

Alexa is a widely popular digital assistant built into smart devices, answering questions and performing a multitude of tasks in millions of homes across the country.

Paola Alvarez-Malo, Vice President of Innovation, wanted to explore how to leverage the popularity of Alexa and connected with Information Services Applications Architect Brian Warwick.

“It gets information that’s already out there, and it’s quick, easy and very helpful,” Alvarez-Malo said. “Innovative ideas often come from two people with a common interest connecting and helping each other think through the possibilities. The partnership with IS and Texas Children’s Urgent Care is a great example of how we can work together to bring new ideas to life.”

Warwick had previously built the online Texas Children’s Urgent Care wait times and had already begun to explore how to extend that build to Alexa as a means to demonstrate the use of new technologies.

“I think it’s something that definitely sets us apart from other children’s hospitals and what’s being offered right now,” Warwick said. “I believe we are the only one that is actually pulling real time Epic data, so I’m pretty proud of it.”

By just saying, “Alexa, open Texas Children’s Urgent Care,” you will be able to access wait times and available hours.

“This skill is another way that Texas Children’s is enhancing patient experience through innovative tactics,” President of Texas Children’s Pediatrics and Urgent Care Kay Tittle said. “We look forward to its expansion and how this skill will allow our urgent cares to provide even more efficient services.”

As the first phase of this process rolls out, the information services team plans to include more features and add more locations to the skill. We would love your feedback to determine how we can make Alexa more effective for all patients.

Click here to take our survey and let us know your thoughts.

Texas Children’s Health Plan insures the medical needs of some of the sickest children. But what happens when these children grow up healthy and are ready to contribute to society?

For most members, this isn’t an issue. However, for children who have significant disabilities, this is a top concern.

This concern is what sparked Texas Children’s Health Plan to form a partnership with Project Search, a national organization dedicated to helping people with disabilities find employment. Project Search makes it possible for an annual class of interns to earn valuable work experience each year.

Seeking new opportunities at Texas Children’s Hospital

For the past three years all of those internships have been within the walls of The Health Plan. But this year the program’s leaders are looking to offer more opportunities at Texas Children’s Hospital.

“Our main goal is to ensure that our students complete their time with us and are able to land a job,” said Aracely Olmeda, project search program coordinator. “As the host site, we work hard to teach hands-on skills here at The Health Plan, but we are also interested in expanding our offerings and would love to partner with departments at the hospital. The more robust and inclusive an experience we can provide, the higher quality our program will be.”

The class of interns are ready to work and are capable of a variety of tasks; including but not limited to:

  • Data entry and other basic computing
  • Filing and organizing
  • Food service
  • Front desk responsibilities

Olmeda says that Houston Independent School District instructor Lisa Mangum and Texas Workforce Commission job coach and job skills trainer Daphne Wills, lead the efforts and offer full support to Texas Children’s employees who provide opportunities to the interns.

If your department is interested in partnering with a project search intern, please reach out to Aracely Olmeda at anolmeda@texaschildrens.org. Job coaches will train the students on the skills needed for the position.

Want to know more about project search?

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Nurse research scientist Krisanne Graves shares the many opportunities available to our nurses to be at the forefront of nursing research and impact the care they provide to patients and their families. Read more

The Jan and Dan Duncan Neurological Research Institute (NRI) at Texas Children’s Hospital recently hosted the first-ever family conference for EBF3-HADD (Hypotonia, ataxia and delayed development) syndrome (HADDS). Medical residents, genetics counseling students and research scientists joined more than 20 families from across North America that attended in person and 13 families that participated via live-streaming services from countries around the world – including Ireland and Australia – making it a truly international event.

The conference was organized by the EBF3-HADDS Foundation, a nonprofit organization created in 2018 by families to promote awareness, research and support for this genetic syndrome. The foundation was co-founded by Ashley LeMaire and her husband, Mark. After one of their children was diagnosed with HADDS in 2016, the LeMaires started a Facebook group for HADDS families. In just two years, that group has grown into an international community and was the impetus behind the foundation’s creation.

“Our HADDS community is a motivated and talented group of families dedicated to supporting research, education and advocacy efforts for HADDS patients, and we support each other on this journey,” said LeMaire, who is a clinical neuropsychologist at the Menninger Clinic, assistant professor of Psychiatry & Behavioral Sciences at Baylor College of Medicine, and also board member of the EBF3-HADDS Foundation. “There is still much to learn about HADDS, but when you have such a dedicated team of physicians and researchers collaborating with families to learn about the condition and provide needed support, it fosters so much hope for our families.”

During the conference, guests attended presentations on a variety of HADDS-related topics given by NRI researchers Drs. Hsiao-Tuan Chao and Michael Wangler; pediatric urologist Dr. Irina Stanasel, a former Texas Children’s fellow; Texas Children’s genetic counselor Pilar Magoulas; and Geraldine Bliss, research director of the Phelan-McDermid Foundation. Additionally, Chao and Wangler offered clinical evaluations for patients, and attendees were also able to tour research labs and facilities at the NRI, where one of the first genetic discoveries for HADDS was made in 2016, and the first lab (Chao’s) devoted to understanding the biology of this disorder.

A search for answers

If you’ve never heard of HADDS, there’s a good reason. The rare genetic disorder, caused by a mutation in the EBF3 gene, was only discovered in 2016 by Chao and Wangler when they were training in NRI investigator Dr. Hugo Bellen’s lab, in collaboration with colleagues at the Undiagnosed Diseases Network (UDN) and New York University Langone Health.

The UDN had been stumped by a case in which a child exhibited symptoms including impaired speech and cognition, low muscle tone, balance and gait issues, reduced ability to feel physical pain, and an inability to show facial emotional expressions. Though earlier DNA sequencing had yielded a few candidate genes, there wasn’t a significant patient cohort or research to help determine which gene was responsible for the symptoms.

Researchers selected EBF3 as the most likely candidate gene. Chao then used fruit flies to mimic mutations to better understand EBF3’s role, and within a few months three patients were found who presented with similar symptoms and similar mutations in the EBF3 gene.

As result of those efforts, more than 200 patients with HADDS have been identified to date.

“The gene discovery of EBF3 illustrates the ‘Power of One’ in medicine and biomedical research, how a single patient with an undiagnosed disorder – a ‘medical mystery’ – can lead to the discovery of a gene responsible for a previously unknown disorder,” Chao said. “This becomes the starting point to develop the diagnostic tests and therapies that can transform the lives of many patients and their families.”

Since 2017 Chao and Wangler have offered monthly clinical evaluations for HADDS patients at Texas Children’s and have now seen the largest number of such patients at any single institution worldwide. They are also enrolling patients in a study to better understand the condition and to help translate research into potential clinical interventions in the future.

The conference was a testament to the power of teamwork and collaboration in research, and also shows how dedicated parents and volunteers from across the globe can work together to build a community of support.

The Food Allergy Day at The Health Museum was a huge success recently. The event touched more than 1,100 members of the Houston community who played at the unique exhibits and were educated about food allergy. This event neared the most highly attended Thursday Family Days the Health Museum has experienced!

The Houston Health Museum partnered with the Texas Children’s Hospital Food Allergy Program to host the day, which kicked off with Texas Children’s Food Allergy Program exhibits throughout the museum. These exhibits were designed, staged and manned by Texas Children’s Food Allergy Program team and members of the Texas Children’s Food Allergy Program Teen Advisory Board led by Daisy Tran. This program was coordinated by LaTanya Miles from the Museum and Christina Nance, PhD, from Texas Children’s.

Special recognition goes to Dr. Christina Nance for leading the expert panel, Drs. Sara Anvari and Katherine Anagnostou for providing expert advice on the panel, and Lauren Kronisch for giving dietary tips. The Food Allergy Program is grateful to the Kelly Family (Mercedes, Adriana and Alexander) who shared patient perspectives on living with food allergy and participation in research trials. Christina Cowperthwait was outstanding in helping the museum plan the event.

Special thanks go to several members of the Immunology Allergy Rheumatology team who participated in handing out flyers and engaging with families and special guests, including Theresa Aldape, Chivon McMullen Jackson, Ashley Reiland, Kathy Pitts, Larraine Lyter-Reed, Joel Oyibo, America Lueso, and Dr. Ivan Chinn.

John Arcidiacono, President and CEO of The Health Museum gave an introduction at the event and members of the Board of Directors were in attendance. It was a great day in the community of education and increased awareness about food allergies.

Houston is both the home of significant chemical processing operations and an identified target for terrorism by Homeland Security. As such, Texas Children’s MUST be prepared to provide decontamination for victims of an accidental or intentional release of chemicals in the Houston area.

During September 30 to October 4, “Decon Week” will be held at Texas Children’s Hospital. The department of Organizational Resilience will host a series of Occupational Safety and Health Administration (OSHA) approved decontamination trainings for Texas Children’s staff. These will include an 8-hour first receiver training and a 4-hour awareness training at Texas Children’s Medical Center Campus, Texas Children’s Hospital West Campus and Texas Children’s Hospital The Woodlands.

The 8-hour training is for staff interested in becoming members of the decontamination or “Decon” team. This team is made up of volunteer staff members who attend the annual training, bi-annual meetings, and also participate in an annual decontamination exercise (to be held the last half of October 2019). Both operational and support members are needed on the team.

The team plays a vital role in protecting the safety and security of patients, visitors, and staff by performing decontamination activities prior to entry into our facilities. Further, the decontamination process helps the victim by limiting exposure to the contaminant on their skin and clothing.

The 4-hour awareness training is meant for Emergency Center and Urgent Care Nursing, and other staff who may encounter a “one off” contamination that occurred at a home, school, or industrial setting. These staff are trained to identify potentially contaminated patients, and direct them outside to our built-in decontamination showers (or outdoor decon area at Urgent Cares) to receive instruction to conduct “self-decon” before entering the facility.

Any staff interested in joining the decontamination team and attending the 8-hour training, or staff interested in the 4-hour awareness training, should contact Emergency Management at ext. 4-1237 or use the link below to sign up for a training and exercise that are convenient to their schedule.

Emergency Management Event Sign Up