December 5, 2023

The more we know, the more we understand, the more we connect. Click to read this month’s DEI update. Read more

This holiday season, show some love to team members who make your day. Read more

Meet Laura Guerrero, emergency center nurse manager at Texas Children’s Hospital – North Austin. When our newest campus opens in February 2024, Laura looks forward to collaborating with a talented team of providers in the EC and using her experience to care for patients and families who come to us in their greatest time of need.

What brought you to Texas Children’s?

I’ve been an emergency center nurse for 10 years and have worked in various roles, including preceptor, charge nurse and house supervisor. In 2015, I worked at St. Luke’s in Houston and had the chance to visit Texas Children’s main campus several times for patient transfer and education. The staff’s happiness always struck me; it was almost surreal. I found the diversity within leadership impressive and noticed how TCH is very nurse-driven. When I learned that TCH was planning to open a hospital in Austin, I knew I had to apply. With encouragement from my sister, I applied for and was offered an EC nurse manager position.

What are you most excited about as we open North Austin Campus?

I am thrilled that families in Austin and its surrounding area will be able to receive world-class pediatric and women’s health care. This hospital will show the community what they’ve been missing all along. It’s inspiring to see an organization that values its employees as much as its patients and their families. I look forward to embarking on this new chapter with the team at North Austin Campus and creating a positive future for nursing and health care.

What’s your leadership definition?

Influential leaders inspire individuals to work together towards a shared objective by cultivating a supportive, collaborative environment that promotes empowerment, fairness and accountability. They prioritize the growth and development of others by offering mentorship and creating opportunities for learning and advancement, ensuring everyone can reach their full potential.

What makes Austin a great place to live and work?

I was born and raised in ATX. I left for two years and came right back. Austin is the place to be if you like Texas football, music, movies, hiking, festivals and food. A restaurant I hold dear is Dirty Martin’s Place off Guadalupe. I have frequented this restaurant since I was a kid; the burgers are amazing!

Why did you choose to pursue nursing as a career?

I pursued nursing because I have a deep desire to help people. As my career progressed, I realized I wanted to care for patients and our nursing staff. Now, as a nurse manager, I can do precisely that. I have experienced unsupportive managers in the past, and I strive to ensure my team knows I am here to support them.

North Austin’s 13-bed pediatric emergency center staff will include board-certified pediatric emergency medicine physicians, nurses and advanced practice providers. Open 24 hours a day, 7 days a week, it has two trauma resuscitation rooms and a dedicated sexual assault examination room.

Right Care, Right Place, Right People. Now ranked #1 in Texas and #3 in the nation, we’re bringing the best to Austin. Click here for countdown updates, resources and more on the Austin Expansion SharePoint.

Observant and thankful colleague submitted the following Caught You Caring recognition for Inpatient Nurse Jessica Markee.

“Jessica carried a toddler who was in severe respiratory distress so he would calm down and tolerate his supplemental O2. She snuggled him all the way to the PICU and it was the best he oxygenated all EC stay.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.

December 4, 2023

Holiday Celebrations are here! Check out the schedule for an event near you. Read more

November 27, 2023

When a crisis happens, we need to respond quickly to mitigate risks and keep people safe. Having the right information readily accessible can make all the difference. While everyone is encouraged to review emergency procedures as a best practice in case of emergency, there are resources available to help in the moment.

Emergency Operations Plans
  • Updated Red Booklets. In the Meyer Building, Medical Center, West and The Woodlands campuses, and soon to be in the North Austin campus, floors are equipped with red booklets containing emergency preparedness procedures. Teams are in the process of replacing outdated versions with updated booklets. New sections include Workplace Violence and Active Attacker.
  • New MyEOP Mobile Application. There is a new mobile application available containing content from the red booklets. This is available for anyone to download and reference. For those at locations without the red booklets, including Health Plan, TCPs/UCs and specialty locations, it is highly encouraged to download. Instructions are below for each area.
    • Hospitals
    • TCP/TCUC/The Centers
    • Health Plan
  • Organizational Resilience SharePoint. The red booklets are also available to view/download on the new Organizational Resilience SharePoint site.

Please reach out to any of the contacts listed on the SharePoint site for assistance.

Grateful parent submitted the following Caught You Caring recognition for Occupational Therapist Jane Yun.

“Even though everyone has been extremely nice to me since our stay in ICU, I have been feeling like I was somewhat lacking as a mom to take care of my sick baby son. When I got to CPCU, Jane constantly encouraged and involved me to be hands-on during the occupational therapy sessions. Her getting me involved with skin-to-skin, feeding, and exercising and playing with my baby made me feel more and more confident about my ability to attend to my son’s needs. I really appreciate her validating my feelings and also challenging me to really be involved in the care. I felt like I could do something again.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.