It takes a team to heal the children and women we serve, and Texas Children’s volunteers are an essential part of this effort. That’s where Olga Valdez, senior volunteer coordinator at Texas Children’s Hospital – North Austin, comes in.
What brought you to Texas Children’s?
For the past seven years, I have been working with children’s nonprofits, specializing in volunteer management and event planning. I’m from Texas originally, but worked in Dallas and Scottsdale, Ariz. throughout my career. However, nothing compares to the beauty of central Texas. When I decided to move back, I was determined to find a company aligned with my values and mission. I wanted to work somewhere with a great atmosphere and culture. Texas Children’s Hospital exceeded my expectations, and I was thrilled to discover they were opening a new hospital in North Austin. I knew I had to apply for the position…it was the perfect opportunity for me to grow my career and be part of something special.
What are you most excited about as we open North Austin Campus?
I am thrilled to be a part of the opening process and meet every volunteer who walks through our doors. Volunteers are the heart and soul of our hospital, and they bring with them a range of unique backgrounds and experiences. What they all have in common is an unwavering passion and commitment to helping others. I am excited to collaborate with different departments and find new ways to enhance the experience for both patients and staff.
What does “Always Thinking Experience” mean to you?
A great patient and family experience is crucial because it’s not just about health care, it’s about making a tough time a bit easier. Bringing this culture from Houston to Austin means infusing warmth, empathy and top-notch care into every interaction. It’s about creating a supportive environment where people feel heard, valued and understood.
What makes Austin a great place to work and live?
I can’t get enough of Austin! It’s the perfect combination of great music, mouth-watering food choices and an abundance of outdoor activities. Every day is an adventure here – it’s the best balance of work and play. Whether you’re exploring the city’s vibrant culture or indulging in thrilling outdoor experiences, Austin promises to keep you on your toes and leave you with memories to last a lifetime. Some of my favorite places to eat and drink in Austin are ATX Cocina, Summer Moon Coffee and Matt’s El Rancho. I love spending my summers on Lake Travis and enjoying the outdoors. I cannot wait to continue exploring the city!
Where do you see yourself in five years?
Looking ahead, I aspire to lead initiatives that enhance volunteer experiences and promote community involvement. I am passionate about using my abilities to establish meaningful relationships with volunteers and the community, fostering a spirit of teamwork and making a positive difference.
Volunteer Services at Texas Children’s Hospital is committed to maintaining an active program of support, compassion and quality service for the community of children and families we serve, all while providing meaningful and challenging opportunities for those who volunteer. Interested in volunteering at one of our hospitals? Click here to learn more.
Right Care, Right Place, Right People. Now ranked #1 in Texas and #3 in the nation, we’re bringing the best to Austin. Click here for countdown updates, resources and more on the Austin Expansion SharePoint.