In an effort to offer better solutions and support for its more than 600,000 plan members, on Aug. 1, the Health Plan launched the Tapestry module in Epic. This new system provides end-to-end integrated operations support by unifying multiple data platforms in one system to improve member and provider experience, revenue cycle and care coordination.
“I’m so excited to launch Tapestry for our members, providers and employees,” said Richelle Montgomery, president of Texas Children’s Health Plan. “This system will transform the way we support our members and providers and will take us to new heights in terms of service, efficiency and operations. I am so proud of the hard work, dedication and resilience of all the Health Plan team members who worked on this multi-year initiative. Thank you to everyone who made this possible!”
Benefits of the new Tapestry module include:
- Improved compliance: ability to address compliance concerns faster, provides tools and reports necessary for NCQA compliance, simplifies AFRMR reviews.
- Enriched member and provider support: one integrated database and detailed reports give employees a comprehensive view on how to better serve members, meeting their individual needs.
- Better portals and information for members: Patient and member portals provide easy and thorough access to benefits and scheduling information.
- Enhanced technology: consolidates multiple systems into one, automated resource simplifying the claims process and improving data security.
- Positive business impact: systems consolidation is major cost savings and timing in advance of major state projects.
If you need support with the Epic Tapestry module, there are resources available. Please follow these steps.
- Contact your Super User (if you don’t know your Super User, ask your manager)
- The Super User will work with the Epic Command Center and open a ticket with the IS Service Desk on your behalf.
- After reporting the issue, please attempt to complete your workflow or find a workaround.
To celebrate the launch, all Health Plan team members are invited to participate in several fun activities during launch week. Please consult your leader for details.