At Texas Children’s, our mission is to create a healthier future for children and women throughout our global community by leading in patient care, education, and research. Ethical standards and integrity are key elements to supporting our mission.
As a Texas Children’s workforce member, if you see something that you think is unethical or illegal, it is your duty to voice your concern or ask questions.
The following Frequently Asked Questions are meant to answer the most common questions concerning reporting questionable practices at Texas Children’s.
Frequently Asked Questions
What types of issue should be reported?
Below are some examples of issues that should be reported immediately:
- falsifying medical records
- fraudulent billing
- lack of documentation to support claims
- inappropriate access of a patient’s medical record
- impermissible use and disclosure of protected health information
- conflicts of interest
- violation of applicable laws, regulations or policies
How do I report a concern?
In most instances, the best place to raise a concern is with your supervisor or another leader in your department. If you don’t feel comfortable with this approach, you can also reach out directly to the Compliance & Privacy Office.
What if I want to make a report anonymously?
You can also report your concern anonymously. Call the Texas Children’s Confidential Hotline at 1-866-478-9070 (available 24 hours a day/7 days a week), or make a report online at http://www.texaschildrens.ethicspoint.com/.
Can I be punished or otherwise retaliated against for reporting a concern?
Absolutely not. Texas Children’s is committed to open communication. Retaliation of any kind for reporting questionable practices in good faith is prohibited.
Contact the Compliance and Privacy Office by calling 832-824-2085 or emailing firstname.lastname@example.org.