As you’ve seen since we began on our journey to Tomorrow, Together, building a bright future at Texas Children’s starts with listening to the thoughts and perspectives of our One Amazing Team. We know your feedback makes us better, and we’re excited to advance our commitment with another special effort to find out what’s on your mind.
Beginning Wednesday, March 16, Texas Children’s is designating 2-3 p.m. every Wednesday as protected time for culture rounding. Our executives will visit 32 areas across the organization to directly gather your thoughts on quality, safety and experience to identify and address opportunities for improvement.
Culture rounding is an evidence-based best practice that will enable our leaders to more closely engage with our teams, our patients, our members and their families, while also cultivating relationships and driving quality, safety and experience as organizational priorities.
Assistant Vice Presidents Tarra Kerr and Paige Schulz are leading the effort and plan to build on the success of an initial culture rounds pilot completed at the Medical Center campus in February. The initial pilot included four teams of two executives and a scribe who rounded weekly on a single unit for a total of four weeks. “We’ve already been able to act on the feedback that was shared, and we’re hoping for similar results in this next phase of the project,” said Kerr.
We’re listening
For the second pilot beginning this week, 16 teams will make rounds for a total of 12 weeks, ultimately covering 32 different areas. Each team will be assigned to visit 1-2 care locations for the duration of the pilot period, which will allow for relationships to form and provide an opportunity to actively track how any identified issues are resolved.
Our executives are looking forward to rounding on your teams and hearing your insights about making Texas Children’s even stronger for our Tomorrow, Together.
For more information on executive culture rounds and quality, safety and patient experience, contact Quality Specialist Kandice Bledsaw via e-mail.