We regularly evaluate our systems and processes to ensure effective operations at Texas Children’s. A reliable and secure timekeeping system is crucial to our success, and following the Kronos outage in late 2021, we conducted a thorough review of our system. We are now ready to make key improvements to provide a more secure environment, and during this time, Kronos will be unavailable for timekeeping purposes.
Downtime Schedule
- Kronos timeclocks, mobile and web applications will be unavailable starting around 1:00 p.m. Monday, Aug. 8 and are expected to be down for approximately 24 hours to make the necessary updates. A global email will be sent Aug. 9 when Kronos is back up and running.
- In order to update the Kronos desktop icon, Texas Children’s Health Plan, clinical and virtual desktops will automatically restart overnight, Monday, Aug. 8.
What’s Changing
- The updated desktop application will use Single Sign On to access Texas Children’s network so users will no longer be required to enter their user name and password. If you utilize a shared work station, please log in and out of Kronos after utilizing the system.
- Mobile users will be routed through Symantec VIP Multi-Factor Authentication to access the Kronos app. Symantec VIP requires two-step authentication to verify the identity of users before allowing access.
- Kronos functionality will remain the same for all timekeeping and attendance procedures.
Action Required
- During the downtime, all non-exempt employees will need to utilize the manual timekeeping form to record time.
- After the migration, prepare for the following:
- Please provide the manually tracked time to your leader and/or timekeeper by Monday, Aug. 15.
- Your leader is responsible for entering the manually tracked time.
All timecards should be reviewed by staff and leaders prior to payroll Monday, Aug. 22 at 10 a.m.
Support Resources
Ensuring our team members are compensated correctly for all their time worked continues to be a top priority for the organization. Resources will be available during and after the migration to help all team members and to ensure a smooth transition. Further details will be forthcoming.
- For timekeeping and payroll questions: Timekeeping@texaschildrens.org.
- For network and computer troubleshooting: IS Service Desk at Ext. 4-3512 (832-824-3512).