An appreciative colleague submitted the following Caught You Caring recognition for Ambulatory Services Representative Crystal Duggan.
“Crystal is consistently going above and beyond for patient care. She saw me (PT) working with a toddler on bike riding. The patient was getting frustrated and wanted to stop the activity. Crystal was walking past and spent the extra time to motivate my patient with high fives, cheering and showing him stickers to help him finish the task of bike riding down the hallway. With her help, he happily completed the task! I always appreciate Crystal’s help with motivation and improving the patient experience while at therapy, despite this being outside her job role as a medical ASR.”
Caught You Caring
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.