The thoughts and perspectives of our patients, families and One Amazing Team are key to building a bright future for Texas Children’s. Our executives and unit leaders have embraced the opportunity to learn by listening to and engaging with team members and patients.
One leader noted, “I found value in asking staff what brings them joy at work and getting positive feedback from our patients and families – as well as letting our workforce know that we genuinely appreciate their tireless leadership and want them to be open on any ways we can improve.”
What began as rounding one unit with four executives quickly spread to West Campus and The Woodlands, and is now expanding to over 70 areas across varying shifts. This growth has been possible because of your participation and tireless commitment from our leaders!
Culture Rounds Feedback
Culture Rounds has engaged more than 2,500 team members, patients and families over the past year. Because of your feedback, there have already been some great success stories across quality, safety and experience. Comments from leaders and team members illustrate the progress being made through these interactions.
“Unit staff discussed the need for new paint, light fixtures, and requested new bed stirrups because they weren’t functioning properly. We also needed better security. Through culture rounds, all of these items were addressed by leadership.”
“Visibility is important, especially between staff and leadership. Knowing [leaders and executives] are involved is a huge morale boost. Thank you for hearing us out!”
“We are finally making headway with our PACS workflow issues. It was escalated to the Assistant Vice President, which helped bring back the attention we needed. We are in the process of updating our stretchers to be safer for the staff and patients.”
Phase IV Schedule
Executive teams and unit leaders will continue rounding and building relationships with patients, families and team members. The next phase will begin Wednesday, March 1, with Wednesdays from 2 p.m. to 3 p.m. designated by Texas Children’s as protected time for Culture Rounds, with the exception of rounding on our evening workforce.
We thank you tremendously for your support and dedication to making Texas Children’s a better place to work and receive care. We look forward to seeing everyone and engaging in meaningful conversations as we continue to improve our culture.
For more information on Culture Rounds and quality, safety and patient experience, contact Kandice Bledsaw at krrachal@texaschildrens.org or Julie Griffith at jmgriffi@texaschildrens.org.