
Danie Freeman was recognized for helping a patient’s father in need. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read More

Danie Freeman was recognized for helping a patient’s father in need. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read More

Last year, the child abuse pediatric team was consulted to see more than 200 admitted patients and over 500 patients in their outpatient clinic.
Providers who treat child abuse are particularly vulnerable to experience vicarious (or secondary) trauma, a process of change resulting from empathetic engagement with trauma survivors. This can lead to a range of negative physical and emotional symptoms like intrusive thoughts, flashbacks, anxiety, depression and burnout.
For Child Abuse Prevention Month in April, child abuse specialists from Texas Children’s spoke to other providers in a recent Respite Rounds conference on the unique challenges that come with treating difficult cases, and offered insights on protecting your mental health when caring for our most vulnerable children.
When asked to speak to her younger self, Dr. Marcy Donaruma said she’d offer up ways to better manage the intense emotions she felt. “I was always angry, and I learned that burning my fuel on anger wasn’t healthy,” she said. “You can be angry, but the time you take to sit in those feelings needs to be thoughtful, not sustained.”
Donaruma is a child protective health provider who spends most of her time seeing sexual abuse patients at the Children’s Assessment Center. “I always try to find ways to find the upside in rotten situations … even when it’s something major, you can always find an upside if you look hard enough,” she said.
Dr. Mackenzie Hughes, a clinical pediatric psychologist, shared her own perspective and tips on practicing self-care. “It’s OK to feel hopeless, especially when we’re hearing awful details and witnessing the horrors of child abuse every day,” said Hughes. “But when we stretch ourselves thin and spin our wheels trying to fix all the things, that’s when we start to burn out.”
“We each have a role to play,” Hughes continued. “I don’t have control over CPS or where the kids I work with are placed, but my role specifically is to help them process their traumas and give them what they need to heal and move forward.”
“My journey is my journey,” added Grace Harmon, a PICU social worker with 20 years of experience working with CPS and child abuse victims. “I’m here to support patients and families on their path, but I’m not doing them any benefit by taking it home with me … I can be present with them in the moment, but I had to learn how to say goodbye to the moment as well, for my own sake.”
Work-life balance is easier said than done, but incorporating small actions into your day that “wash off” the trauma you hear and interact with can make all the difference. Dr. Hughes suggests taking just five minutes to do a mindfulness activity, breathe, watch a funny video, or find something that activates your senses like taking the stairs.
Other tips and advice shared from the panel discussion include:
Click here to join the Respite Rounds Repository group on Teams and watch a full recording of the discussion, hosted by Palliative Care Service (PACT).
Need support? The Employee Assistance Program (EAP) is designed to promote emotional health and wellness, and improve quality of life at work and home. The program is confidential and here to support all Texas Children’s employees and eligible dependents with experienced, licensed and credentialed professionals. If you or someone you know is struggling, please contact EAP at 832-824-3327 or EAP@texaschildrens.org.
May is Mental Health Awareness Month, and our Workforce Well-Being team is hosting a variety of events, trainings, conversations, and more for Texas Children’s employees to take advantage of. Check the SharePoint site for a full list of activities!
The Child Abuse Protection team is available on-call to support staff and providers through possible maltreatment cases 24 hours, seven days a week. You can reach out via the page operator at 832-824-2099 or through an EPIC referral. For additional training surrounding child abuse, trauma-informed care and human trafficking, please contact Diane Kaulen at dbkaulen@texaschildrens.org.
Lastly, thank you to our Public Health Pediatrics and Child Abuse Protection teams for their continued dedication, research and advocacy. Click the flyer above for a recap of their efforts to address childhood adversities in 2022. With a team as great as ours, the difference is truly life-changing.

A relieved family member submitted the following Caught You Caring recognition for Account Representative Marc Hurrigan.
“I am so thankful to Marcus. I was trying to get help with my billing request for hours throughout the day. When I finally called again I was thankfully transferred to him and just by hearing his confident and friendly tone of voice I knew I had the right person to help me.”
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

One of Texas Children’s most unique and meaningful traditions, TC Hi, is back to a full-day session! This first-day orientation for new team members not only provides a strong foundation, it establishes connections that last long after they hear, “Welcome to TC Hi!”
The full-day session provides a more robust introduction to our culture, core values and accomplishments as an organization. In a nod to a high school setting, team members start their day in “freshman assembly,” where they learn about our commitment to safety and health, strategy, and dedication to our mission. Then, they proceed through the four years of high school, each with an activity corresponding to one of our four values.
As part of the networking activities during the day, team members are encouraged to share what brought them to Texas Children’s. For new team member Ciara Smalling, “it feels like home.”
Ciara came to Texas Children’s in 1997 for the first liver cell transplant and has now completed “a full circle” after being hired as a front office specialist at the Texas Children’s Pediatrics Conroe. It’s a dream come true for her to give back and care for future patients just like Texas Children’s took care of her and her family all those years ago.
Click here for more moments from TC Hi where our new team members embark on the first day of their career at Texas Children’s!

A reassured sibling submitted the following Caught You Caring recognition for Unit Support Assistant Sonya Winters.
“Ms. Sonya is such an amazing person overall! I told her she was sent from God because for some reason she gave the patient (my brother), my mom and myself a lot of reassurance that everything will be okay and we felt in our hearts it was going to be okay. She was so sweet and very caring. She went above and beyond for my brother and I’m so thankful for her. I’m glad she came in the room before she left home, I wanted to thank her before we left. She is the best!!!!! And deserves all the recognition!!! Thank you Ms. Sonya.”
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

A grateful parent submitted the following Caught You Caring recognition for Dr. Adam Cantor.
“My 16-month old son had an appointment with Dr. Cantor and I want to recognize the amazing compassion he showed. I let Dr. Cantor know he would probably fight and I was ok holding him for the exam. Instead, Dr. Cantor said “let’s just try” and without my son being restrained he started singing Twinkle, Twinkle Little Star. Dr. Cantor had my son’s complete attention and he stayed still and compliant throughout the entire exam. This was such a huge thing not only for this particular visit but also for long-term coping as my son will likely need ophthalmology visits three times per year in addition to other medical appointments. Dr. Cantor’s kindness, compassion and patience have set the stage for my son to continue to have positive expectations for medical appointments and not be fearful. THANK YOU SO MUCH!”
There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

After a nearly three-year hiatus due to COVID-19, April 18 marked the return of a beloved 34-year Texas Children’s tradition: The New Employee Pep Rally.
President and CEO Mark A. Wallace created these events to convey his passion and appreciation for the newest members of Texas Children’s. During the pep rallies, employees and their leaders mingle, enjoy light refreshments and learn about the history and mission of Texas Children’s from Mr. Wallace himself. But that’s not all: Mr. Wallace doesn’t leave until he has met and taken a photo with every person in the room (duck-face selfies included).
The April 18 pep rally also included a special performance of the Texas Children’s Ukulele Choir’s, “The Texas Children’s Way,” a heart-felt, original song encompassing the four values our team members live out daily.
“It’s wonderful to bring back the pep rallies as they have always been such a cherished tradition at Texas Children’s,” said Mr. Wallace. “I loved seeing all the smiling faces and so many leaders present to help welcome and cheer on our newest employees. It was another great day at Texas Children’s!”
Click here to watch a video recap and view a photo gallery of this exciting event below.