In case you missed the What’s New, What’s Next Quarterly Town Hall, the replay video is now available. Click here to watch.
Our values guide how we serve patients and families, how we support one another and how we show up every day. They are not just words, they are commitments we live out in every interaction, decision and moment of care.
To help you consistently and confidently bring our values to life, we’re excited to introduce the HEART Values Resource Center, your go-to hub for ready-to-use materials designed specifically for internal communications among colleagues.
Please download these assets to your own files before editing them.
Below, you’ll find:
PowerPoint templates to use only when communicating about our values
One-pager to use as a poster or flyer to reinforce our values across departments and campuses
Digital thank you cards to recognize team members who demonstrate HEART in action
These materials are intended for internal use only when communicating with colleagues about our HEART values. Using the approved assets ensures consistency and strengthens our shared voice across Texas Children’s.
If you need customized collateral or additional materials, please do not create them independently. Instead, submit your request to TCC@texaschildrens.org, and our team will partner with you to ensure alignment with brand and messaging standards.
We’re excited for you to use these tools to celebrate teams, recognize meaningful moments and continue building the culture that defines Texas Children’s. Let’s keep putting our HEART into everything we do.
The Heart Values Resource Center is only available on SharePoint. You must be on the network to access.
Humility is one of Texas Children’s HEART values, but it may not be a concept top of mind during a busy shift or a full day of meetings. More often, humility shows up quietly in how we listen to one another, how we teach and learn, and how we step in to support our teammates and families when it matters most.
Today, we’re featuring four HEART Champions; team members who model Humility in meaningful ways. Their roles span clinical care, education, guest services and program leadership, but a common theme connects their experiences: humility strengthens teams and helps everyone do their best work together.
Teaching and Learning Together
For Rachel Boeding, an inpatient nurse and preceptor on the Neurology unit, humility starts with empathy. When working with new nurses, she said she tries to imagine herself in their position and discover how they learn best.
“I like to ask how we can work together to give them the best possible day, so they absorb every ounce of it,” Boeding said.
She makes a point to invite newer nurses into learning moments as they happen, whether that means observing a skill, meeting a patient or asking questions in real time. During quieter moments, she said she checks in with teammates to see who might need support.
“The more often they feel supported and seen, the more likely they are to ask for help and offer help to others,” she said.
That intentional support doesn’t go unnoticed. One colleague shared that Rachel “genuinely cares for her patients and makes every individual feel seen and heard,” adding that watching her work inspires others to be better nurses.
Leading by Serving
As a Family Support Services Manager, Maricenia “Mari” Lopez often supports families during stressful and emotional moments. She said humility in leadership means listening first and being willing to step in wherever help is needed.
“Being a humble leader means showing up for my team and supporting them, not just telling them what to do,” Lopez said.
She recalled assisting a Spanish-speaking family who was nearly turned away from a scheduled appointment due to confusion and miscommunication. Rather than redirecting them, Lopez personally walked with the family, confirmed details and advocated until an alternative solution was found.
“It was a small act, but it made a big difference,” she said.
Her peers describe this approach as leadership by example. One colleague noted that Mari “never hesitates to assist patients, families and her team,” even stepping into frontline staffing roles when needed. That willingness to serve reinforces trust within her team and with the families they support. Her example reinforces that leadership is often demonstrated by service rooted in humility.
Making Space for Growth
At West Campus, Outpatient Education Coordinator Trenette Williams focuses on helping new team members feel welcomed and capable from the start.
“As the new person, you’re joining a group with established relationships,” Williams said. “I try to integrate new teammates into the culture by taking the time to get to know them.”
Her approach to education reflects humility through flexibility and encouragement. When a transferred nurse needed support developing IV insertion skills, Williams adapted her teaching methods, combining hands-on practice, modeling and discussion.
“Effective leaders have to remain flexible and adjust their approach to help others succeed,” she said.
A colleague who worked closely with Trenette described her encouragement as “steady, sincere and unwavering,” crediting her with helping build both professional confidence and long-term career growth.
Strengthening Teams Through Shared Success
For Sheena Glover, Level of Care Designation Program Manager at the Pavilion for Women, humility is inseparable from teamwork.
“When one person succeeds, the whole team succeeds,” Glover said.
She emphasized the importance of active listening, valuing different perspectives, communicating openly across teams and being willing to ask for help, especially during complex, cross-departmental work. Humility, she said, creates the psychological safety teams need to collaborate effectively and achieve the best outcomes for patients and families.
“It takes leaders who model humility and continuous learning, People need to feel comfortable asking questions and admitting mistakes without fear of judgment.”
A Value We Share
Across these examples, Humility emerges as a shared practice rather than a single action. It shows up when team members listen first, support one another, and recognize that growth happens together. These everyday moments shape the culture we experience across Texas Children’s, regardless of role or location.
Where have you seen Humility in action on your team?
Has a colleague actively listened when you needed support, accepted constructive feedback, or quietly lifted others up? Have they demonstrated a genuine willingness to learn, grow, be better and do better? Share their name or a moment that stood out to you in the comments below. Your reflections help reinforce our HEART values and the culture we build together every day.
Name, Title and Work Location
Omar Crespo, team lead for the Pathology Department at our Medical Center campus.
How long have you worked at Texas Children’s?
I have worked at Texas Children’s for 15 years.
Tell us about your role and what you do.
As a team lead in the Pathology department, I support the team in several ways, including assisting with difficult blood draws, managing supply ordering and helping coordinate workload pool orders. I also work closely with physicians to ensure orders are accurate and corrected when needed, helping keep workflows running smoothly for patient care.
What inspired you to join Texas Children’s?
My mom worked at Texas Children’s and later retired from the hospital. She always told me it was a great place to work, and I had always wanted to help people. Eventually, I joined Texas Children’s too, and now my sister works here as well. It feels special to be part of something that means so much to my family.
What do you like most about the culture at Texas Children’s?
The culture here is incredibly inspiring. I’m not the same person I was when I started 15 years ago. The people I work with motivate me to be a better person, not just at work, but in life. Texas Children’s is part of the community, and I’m proud to represent the hospital wherever I go. When people recognize the logo, they often share stories about how the hospital impacted their lives, and that means a lot to me.
Can you share a memorable experience with a patient or coworker?
There are so many memorable moments. Our patients come from all over the world, and many of them become like family. One of my favorite experiences was being part of the Texas Children’s Disney Heroes program, which gave me unforgettable memories with patients and colleagues.
What was the Disney Heroes program, and how did it impact your work?
The Disney Heroes program sent team members to Disney World to learn about customer service and Disney culture. We brought those lessons back to Texas Children’s and applied them to how we care for patients and families. It inspired us to work even harder and focus on creating meaningful experiences during some of the most important moments in people’s lives.
Can you tell us about a patient who inspired you?
One patient who inspired me was a young chef and entrepreneur. He spent time cooking in the cafeteria at the Pavilion for Women and even had sponsorships from brands like H-E-B and Goya. Today, he runs his own seasoning business at just 18 years old. Despite facing serious health challenges, he continued to follow his dreams, and I was grateful to be part of his journey.
During my time with Disney Heroes, I shared his story, and he received a Ratatouille chef coat and hat. Every time he visits the lab, we talk about food, restaurants and what he’s working on next. I’ve seen him through surgeries, setbacks and victories, and watching his growth has been incredibly meaningful.
What advice would you give to someone new at Texas Children’s?
Learn, grow and always listen. Take the time to talk with people, learn from their experiences and share your own. Texas Children’s brings people together from so many backgrounds, and there is so much you can learn just by being open and engaged.
How did it feel to be nominated for this recognition?
I truly appreciate it. I came to Texas Children’s with no experience, and now it’s been 15 years. I’ve grown alongside this organization and developed skills I never thought I’d have, including becoming ultrasound certified. I’ve built strong relationships with doctors and leaders across departments, and everything comes back to communication and teamwork to make things easier for our patients.
Outside of work, what do you enjoy doing?
I’m a big music fan and love going to concerts around Houston. I also enjoy exercising, jogging, spending time with my family and following sports.
I am Texas Children’s because…
My team inspires me.
From NICU Level 2 to General Medicine/Transplant, long-tenured team members in West Tower have helped to shape care, guide culture and strengthen trust with patients and families at Texas Children’s. Their experience, wisdom and compassion have built a foundation of excellence, stability and trust that spans decades.
NICU Level 2
NICU Level 2 is home to 42 staff members with more than 20 years of service. Many of these team members have devoted most of their careers to caring for critically ill newborns and supporting families during vulnerable moments. Their longevity reflects a culture of belonging, purpose and collaboration. These values translate directly into safer care and steadier hands at the bedside.
The dedication of these seasoned caregivers is visible in every corner of the unit, reflected not just in patient care but in the support and excellence they help sustain. A board in NICU Level 2 honors staff members with more than two decades of service, celebrating their dedication while inspiring everyone around them. For families, it represents enduring expertise and trust. For newer staff, this recognition embodies a living legacy of mentorship, guidance and commitment.
“Our tenured team members bring knowledge, heart and stability that make a real difference for families and colleagues every day,” said Megnon Stewart, assistant clinical director of nursing for the Newborn Center. “Their years of experience aren’t just numbers; they represent countless moments of care, comfort and guidance. Each team member strengthens the entire unit, mentoring newer nurses and creating a culture where families feel safe and supported.”
General Medicine Transplant Unit
That same dedication was celebrated recently in the General Medicine/Transplant unit, where nine employees were recognized for 20 to 35 years of service. Many have been with the department through multiple moves, such as from the Abercrombie building to the 20th floor of West Tower where 12 beds have been recently added to meet growing patient needs.
Their longevity reflects our hospital’s deep dedication to our mission and HEART values. These seasoned team members have witnessed the evolution of the unit, adapting to new practices, technologies and patient needs while providing consistent guidance to newer staff members.
The following staff members have been recognized for their decades of service in the General Medicine/Transplant unit:
Nurse Amy McCormick, 20 years
Nurse Diana Martinez, 20 years
Patient Care Assistant Angela Jackson, 30 years
Patient Care Assistant Veronica Megerle, 25 years
Nurse Educator Heather Morand-Reid, 35 years
Nurse Pablita Ugat, 20 years
Nurse Erika Guidry, 25 years
Nurse Kingsley Okeke, 35 years
Nurse Diana Martinez, 20 years
“Having multiple tenured staff members within one department speaks volumes about the culture we have built — one rooted in teamwork, excellence and dedication to patient care,” said Norma Rodriguez, assistant clinical director of Acute Care Leadership.
“Their long-term commitment reflects not only personal passion but also a supportive environment where staff members feel valued, empowered and inspired to grow,” she added. “This continuity strengthens our teams, enhances mentorship and ultimately ensures the highest level of care for every patient and family who walks through our doors.”
Across West Tower, these stories share a common thread: when team members feel valued and connected to their purpose, they stay. And in staying, they elevate care, mentor colleagues and leave an enduring impact on our hospital, patients and the families who rely on them.
Join us in congratulating these impactful team members for their decades of dedication to our mission!
This month, we celebrate the people behind the care. In recognition of Black History Month and Hearth Month, we spoke to four team members about the work they do alongside their teams, what caring for patients and families means to them and why heart health awareness is especially important within the Black community.
Their roles span clinical leadership, care delivery, family support and access to services, touching nearly every aspect of the Heart Center. Together, their dedication brings our HEART values to life and strengthens the collaborative culture that defines how we care for children and families.
Deitra Brown, director of Nursing, who oversees inpatient and procedural nursing teams across the Heart Center and focuses on building strong, prepared teams, “I support my leaders in building and developing clinically competent teams through robust talent selection, education and training.” She also emphasizes the importance of heart health in the Black community, noting that “conditions like high blood pressure, high cholesterol and diabetes often cause damage without showing early symptoms.”
A nearly 12-year veteran in the Heart Center, Andrea Sawyer-Gray, assistant director, Advanced Practice Providers, works closely with teams and leaders to improve process and workflows. “My primary goal is for my team to be more efficient, safe and to have standardized pathways to ensure each APP does the same thing, the same way with every patient encounter.” She also shared the deep value she places on her team: “They are committed to excellence. They are innovative. They are compassionate. They are the heart and soul of the Heart Center. I recognize that supporting, empowering and valuing them is the key to ensuring we maintain excellent patient care outcomes.”
As a medical social worker, Nicole Broussard plays a specialized role supporting patients and families through emotional, legal and care transitions. “I support patients and families by strengthening emotional resilience through expert consultation and coping skills education, helping them manage the psychological stress of complex cardiac conditions. This support improves engagement in care, reduces crisis-driven decision-making and promotes adherence to treatment plans.”
Jessica Branch, business development liaison, builds partnerships that expand access to specialized heart care and improve care coordination, “By proactively engaging with providers, supporting care coordination and identifying gaps in access, I help ensure patients are connected to life-saving expertise without unnecessary delays. In cardiology where timing can be critical these connections can truly change the trajectory of a patient’s life.” She believes heart health in the Black community is critically important, “It is vital that we continue to meet communities where they are, foster trust and ensure patients feel seen, heard and supported throughout their care journey. The Heart Center is uniquely positioned to help close gaps in care through outreach, education and partnerships that promote earlier intervention and healthier futures.”
Explore photos below shared by our featured team members, showcasing the colleagues they work alongside in the Heart Center.
At Texas Children’s, our people are at the heart of everything we do. Every team member has a story worth sharing that reflects dedication, compassion and meaningful impact they make each day.
I Am Texas Children’s is a profile series spotlighting the remarkable individuals who make our organization such a special place to work and receive care. From clinicians and support staff to leaders across our system, these passionate team members bring our HEART values to life through their passion, commitment and service.
Get to know Trenette in the spotlight below.
Name, Title and Work Location
Trenette Williams, education coordinator for the Cancer and Hematology Center and Vascular Access teams at West Campus.
How long have you worked at Texas Children’s?
I have worked at Texas Children’s for 23 years.
Tell us about your role and what you do.
As an education coordinator, I’m responsible for ensuring our staff stay up to date on competencies, providing education on new medications, procedures or changes, and supporting the team in any way I can.
What do you enjoy most about your work?
I enjoy working with my teams. It feels like a small family. I also love meeting people’s needs and helping wherever I can throughout the day.
How does your role contribute to the mission of Texas Children’s?
By keeping our staff confident and informed on the latest technologies and education, I help ensure better patient outcomes. This allows our teams to provide the high-quality care that Texas Children’s is known for.
What do you like most about the culture at Texas Children’s?
I love the family atmosphere. Being part of a team where we come together to accomplish common goals is incredibly rewarding.
Can you share a memorable moment or experience at Texas Children’s?
While I was still in patient care, I cared for a patient who was afraid of IVs but needed regular maintenance medication. Guiding her through that journey and helping her feel more comfortable and gaining her trust was incredibly meaningful. Seeing her growth from fear to confidence was a moment I’ll never forget.
How do you work with your teams?
I’m part of both the ambulatory educator team and the cancer infusion team. We collaborate on projects, respect each other’s strengths and support each other’s weaknesses. In nursing, I jump in to assist with patient care whenever needed, whether it’s placing IVs or reducing stress for patients.
What are you most passionate about in your work?
I am most passionate about investing in people, meeting the needs of those around me and supporting the teammates and patients I encounter.
I am Texas Children’s because…
I love the commitment to providing excellent care.