July 2, 2024

Texas Children’s Hospital is excited to announce the opening of our new intensive outpatient programs (IOP) at two locations in Bellaire and The Woodlands. The program will serve adolescents and teens who do not require hospital admission but need a higher level of care than what traditional weekly psychotherapy offers.

The Bellaire IOP, which opened in June below our Specialty Care clinic at West Loop South, is a scaled-up version of the IOP in The Woodlands that opened in March. Ovintiv, a leading North American energy company, donated $4.8 million to fund The Woodlands IOP. Bellaire is funded through several donors in the community.

Meeting a growing need

Opening the IOPs marks our latest expansion of mental and behavioral health services as we combat an unprecedented pediatric mental health crisis. Texas Children’s has seen a 740% increase in behavioral health visits to our emergency centers over the past five years, rising from 618 encounters in FY 2018 to 5,182 in FY 2023.

“No matter how many beds we build, no matter how many programs we open…it hasn’t been enough yet,” said Chief of Psychology Dr. Karin Price. “I think that’s why, as a system, we’re trying to be very thoughtful and strategic about where in the community we’re providing services.”

Designed for patients struggling with chronic suicidal thoughts, self-harm, emotional regulation difficulties, family conflict and more, the IOPs can also serve as “step-down” care after discharge from a hospital. Services are individualized, family-centered, evidence-based and outcomes-driven. Only a handful of these programs exist in Houston, and Texas Children’s is one of the few that will take all forms of insurance and serve families regardless of their ability to pay.

“In addition to psychiatric evaluation and medication management, the IOPs offer various modalities of therapies…we have a robust program and a multidisciplinary team dedicated to providing a wholesome, holistic approach to behavioral health care,” said Chief of Psychiatry Dr. Kirti Saxena.

The program’s in-person sessions are four hours per day and multiple days per week, and utilize individual, group and family therapy, as well as art, music and mindfulness-based interventions.

Right care, right time

Until recently, a visit to the emergency center was the primary way for Texas Children’s patients in crisis to access mental health care.

Thanks to the work and planning of our behavioral health task force, the IOPs are just one part of a multifaceted approach to expand access to care and address mental and behavioral health issues as early as possible. This includes embedding behavioral health clinicians into all Texas Children’s Pediatrics locations across Houston and Austin, training frontline pediatricians and patient observation assistants, enhancing safe treatment spaces and more.

“We’re focused on running toward the problem…the goal is to immediately connect a child with a therapist instead of scheduling an appointment later,” said Executive Vice President Dan DiPrisco. “Getting children the help they need as soon as possible is critical to addressing mental health challenges.”

Please join us in celebrating this exciting milestone in our journey to expand mental and behavioral health services at Texas Children’s! See below for photos of the IOP spaces and ribbon-cutting events.

The Texas Children’s Pawsitive Play team grew by four paws this month! We are thrilled to announce the addition of the first black labrador retriever, Lawton III. Like Crosby and Angus, Lawton comes from Canine Companions and was trained extensively before making the trip to Texas Children’s. After several weeks of work and acclimation in the Simulation Center, he will begin his position in July in the Cancer and Hematology Center, serving both the inpatient and outpatient clinics.

A Dream Team in the Cancer and Hematology Center

Though not new to the role of Child Life Specialist, Teaghan Robinson and Julie Anne Joyner are also recent additions to the Pawsitive Play team. In a full circle “Texas Children’s” moment, Teaghan was Julie Anne’s TCH Buddy when she started in Child Life three years ago, and now they are working together again! Teaghan will act as Lawton’s primary handler, working with him on the inpatient floors of the Cancer and Hematology Center and Julie Anne will have him on a secondary basis (likely one to two days a week) in the Cancer and Hematology outpatient clinics.

Teaghan and Julie Anne have waited patiently for Lawton for almost two years. Through the process, Canine Companions asked numerous questions about the needs of the unit where the dog would work. “We were asking for a dog with a calm temperament that could also kind of flip their switch quickly to be more playful and energetic,” said Teaghan. “Working in the Cancer and Hematology Center, you might see some heavy situations, but then you’ll also see kids who are doing pretty well and coming close to the end of their treatment.” Lawton fits the bill perfectly with a loving demeanor, great instincts and an adorable tendency to “pounce” on his toys and fellow dog mates when it’s time to play.

Just the beginning

All three of them are ready to get to work! “You know the Pawsitive Play program here at Texas Children’s is one the greatest services we have to offer at the hospital. I’ve always had an interest in having a facility dog throughout my child life specialist journey, so it’s really exciting that moment is finally here,” Teaghan explained.

Julie Anne expressed the same sentiment, having worked with a facility dog during her internship. She’s especially looking forward to being a secondary handler. “It’s a great position because I’m able to work with Lawton but in a different setting while still doing my role out in the clinic,” she said. She already has a lot of ideas about how to incorporate Lawton into patient care, including infusion room programming, painting with patients, playing Tic Tac Toe with suction cups on the windows and helping soothe and distract kids during blood draws or IVs.

One thing is for sure, Lawton is already deeply loved. “He is the most perfect dog I ever could have imagined for myself. He was totally worth the wait,” said Teaghan. He has already bonded deeply with Teaghan and Julie Anne, as well as the rest of the Pawsitive Play team. “I can’t wait for him to fall in love with Texas Children’s as much as I love TCH,” she continued.

Lawton, Teaghan and Julie Ann are only just beginning their journey. There will be countless patients and families touched by their work and we wish them all the best! Be sure to do the same if you see them walking through the hospital or the Cancer and Hematology Center.

Together, we have built a community that not only provides exceptional care to women and children but also fosters a supportive and inspiring workplace.

Now you have a chance to share with all of Houston your pride in being part of our One Amazing Team. The Houston Business Journal is conducting its annual Best Places to Work survey, and our organization truly deserves to be recognized for the outstanding environment we have created together. Participating in this survey will allow us to highlight the unique aspects of our workplace, the camaraderie we share, and the exceptional care we provide. It is an opportunity for each of us to help tell our story and show all of Houston why we’ve earned a reputation as a top employer and health care leader.

Taking the Survey

The 2024 Best Places to Work Survey is now open through Friday, July 12. To participate, please click on or copy and paste this link into your web browser:
https://survey.quantumworkplace.com/bpsurvey/oc_QHWQ35321

HBJ administers the survey via Quantum Workplace, Inc., so all responses are confidential and anonymous. If you have questions, please contact the Best Places to Work team directly at bestplaces@quantumworkplace.com or 1-888-415-8302. As this is an external survey, Texas Children’s IS Service Desk is unable to assist with any issues.

Thank you for your dedication, hard work and the unwavering support you provide to our patients, health plan members and each other. Let’s seize this opportunity to celebrate our achievements and let the city of Houston know why we are such an amazing place to work.

The new Connect intranet site was designed with one thing in mind – you. With a more modern look and feel, simplified layout and intuitive sitemap, the new Connect on SharePoint Online makes it easy for you to find the tools and resources you need, stay up to date on organizational news and learn more about your fellow team members.

What has changed?

The new Connect has main landing pages (Home, Resources, News & Events, Sites and Help) instead of long drop-down lists, making room for a cleaner and more functional homepage. The homepage will still feature important news and updates, stories, upcoming events and current initiatives.

Also featured prominently on the homepage is a Quick Links bar with easy access to commonly used sites such as Voyager, Kronos and the IS Service Portal.

If you’re looking for a link from the old homepage, it is likely now on the Resources or Sites page. The revamped Employee Resources page features categorized links relevant to the majority of our workforce. For department-specific links, please visit those department or team SharePoint sites.

Where to find some of our most commonly requested links:

  • Event Reporting (Safety Scoop) – Click the Resources landing page and scroll down to Clinical Resources quick links. It’s also on the Help landing page under Quick Links (Report an Incident).
  • Spok On-Call Schedule & Directory – Click the Resources landing page and scroll down to Clinical Resources quick links.
  • Drug Information Formulary – Click the Resources landing page and scroll down to Clinical Resources quick links.
  • REDCap & Online External Referrals – Click the Resources landing page and scroll down to Employee Resources, click ‘See All’ and scroll down to ‘Data and reports’ on the Employee Resources page.
  • Concur– Click the Resources landing page and scroll down to Employee Resources quick links.
Want to learn more?

On the Help page, you will find frequently asked questions (FAQs) and quick links for the IS Service Portal, Confidential Hotline and Event Reporting.

Also on this page, you can watch short videos on how to navigate the new Connect. To make it easier to access the SharePoint sites you visit most, we encourage you to “follow” your frequently visited SharePoint sites (click the star on the top right of the page) and find them easily by clicking My Favorites on the Home page’s Quick Links bar. We also encourage you to set up bookmarks and favorites in Chrome and Edge for external websites.

If a page looks off or does not load correctly when navigating the site, please try refreshing your browser first.

If you’re having a technical issue, please reach out to the IS Service Desk. If you’re having trouble locating an item and can’t find it in the areas listed above, or have feedback you want to share, please reach out to HRCommunications@texaschildrens.org and we’ll get back to you as soon as we can.

We encourage you to take some time to explore the new Connect. For the next few weeks, stay tuned for new stories to help you navigate these exciting changes. We hope you’re as excited as we are to welcome the new Connect!