May 13, 2024

There is something universal about loving a dog. Their warm smiles, wagging tails and kind demeanor have a way of uniting people in a shared obsession. This is undeniably true about the one and only golden girl of Texas Children’s Pawsitive Play team, Bailey.

Bailey’s time at Texas Children’s began in 2018 right after completing training. “I jokingly say Bailey graduated top of her class because I got her right at a year and a half,” Child Life Specialist and handler Adair Winget laughed. The two were matched after an extensive interview and application process, and it was love at first sight. “Bailey was made for me, and she was made for this environment. This is what she was created for. This is her purpose in life, and she has done nothing short of succeeding in that.”

The Pawsitive Play program began in December 2015 with a donation from Bobby and Judy Shackouls. Elsa came first, “the Renaissance dog,” and she worked all throughout the hospital. A few years later, Bailey came along, thanks to a generous donation and pledge from CEO Mark A. Wallace and his wife, Shannon, in memory of their black Labrador, Cadence. “Texas Children’s has so many patients and families staying here who often need solace through what can often be the most difficult journey they’ve ever had to walk through, and we know that facility dogs can provide exactly the cheer and comfort they may need during a challenging moment,” Wallace said. “So, one day Shannon tells me that we should sponsor a second facility dog for other areas of the hospital, and I said, of course we should – let’s do it!”

It was determined from the outset Bailey would be working in Legacy Tower, which meant she would be serving the PICU, TICU and our top-ranked Heart Center. “We needed the temperament of a very relaxed dog,” explained Adair. “A dog that would be very empathetic and compassionate when laying with children who are suffering from chronic diseases or in intensive care units recovering from surgery.” Bailey was the perfect dog for the job.

Together, she and Adair have seen 1,511 kids in six years and have had thousands of patient encounters. One such patient is Jade, who suffered from the most advanced form of pulmonary hypertension, PVOD, and required a double lung transplant. Jade was mad and scared, but a visit from Bailey and Adair was always welcome. Adair would incorporate whatever Jade was dealing with that week into a craft with Bailey or would explain procedures Bailey had gone through, and they were immediately there at Jade’s bedside after the transplant. “They were instrumental in saving Jade, just as much as the rest of the team,” said Jan, Jade’s mother. Now, Jade is thriving, even coming back for a recent reunion with Bailey and the PICU team.

Another notable patient came in unresponsive from a trauma. The young boy did not respond to stimuli like verbiage or pokes. But his family mentioned his love of dogs and Bailey was up to the challenge. Over the course of several weeks, she and Adair worked with him through PT sessions, having Bailey lay on his chest and doing hand-over-hand petting. Slowly, he began opening his eyes and tracking Bailey. Then, one day as they were leaving, he uttered his first words in months: “Bye, Bailey.” “That is why we do what we do,” Adair asserted.

Dogs don’t keep score. They don’t judge or get frustrated with patients because they won’t take their meds or comply with PT or sit still for the hundredth poke of the day. Bailey and the rest of the Pawsitive Play team represent a safe space for the patients and families of Texas Children’s. “These dogs radiate hope and healing in a place where it is so needed. We are helping them heal from the inside out,” added Adair.

The stress of that weighs on everyone, even a dog. Bailey’s work has been extraordinary, but Adair has begun picking up on cues she is ready for retirement. Just like us, she wants to rest, enjoy time with family and take part in all that “senior” life has to offer. In short: it’s time for her to get to be a dog!

Bailey will be headed for the good life over at her grandparent’s house, “Camp Mimi” as they are fondly calling it. She will continue to be the spoiled princess she’s been within the walls of Texas Children’s for six long years. As beloved as she is here, she is even more dearly loved at home. “She is my soulmate dog,” Adair professed. “This is my partner. This is my sidekick. She is a part of me and forever and always will be.”

It will be emotional working with a new facility dog, but other child life specialists have assured Adair it’s like having a second child – your heart grows to accommodate the new baby. The next dog will come from Canine Companions, the same organization where Angus and Crosby trained. “I’m excited to learn what this new endeavor and future looks like,” Adair stated.

Bailey will be gone physically from Texas Children’s, but her memory and legacy will live on forever. From the countless patients’ and families’ lives she has touched, to the employees who have grown to love her signature move (laying on your feet so you can’t leave), she has truly made a difference. We wish her all the best in a much-deserved retirement and know she’ll do a great job breaking in the new pup!

Want to leave Bailey a farewell message? Head to our Viva Engage page (formerly Yammer) and post your well-wishes, favorite memories and photos and videos!

 

Volunteers at Texas Children’s come from all sorts of backgrounds. Like employees Paul Ellis and Andrea Kincaid, and medical student Jose Ramirez, they each have individual and deep connections to our hospital. All are driven to make a difference in the lives of patients and their families through service.

Paul: Inspired to comfort

Paul Ellis, a seasoned project manager, joined our Information Services team in 2022. He and his wife faced the devastating loss of their 20-year-old son, Matthew, six years ago. Strengthened by the support of people they didn’t know from a local church, they found solace and a newfound passion for helping others.

Soon after joining Texas Children’s, Paul sought volunteer opportunities. After prayerful consideration, he became a spiritual care volunteer, providing comfort to families in need. He also trained as a baby holder, supporting NICU nurses and giving beneficial comfort to our smallest patients.

Reflecting on his experiences, Paul recalls sharing joyful moments of play with a young heart transplant patient. When the brave little boy’s transplant was ultimately not successful, Paul felt privileged to be there for his family in their time of need.

“I meet parents and children of all ethnic and religious backgrounds, offering comfort and support. Whether I’ve provided a smile, information about the hospital or about chaplaincy, my desire is for every person to leave feeling better in some way.”

Andrea: Encouraged to smile

Andrea Kincaid found her calling at Texas Children’s after volunteering for Radio Lollipop. Transitioning from a decade in Patient Financial Services to her current role fielding insurance benefit inquiries and obtaining authorizations, Andrea brings her passion for service to every aspect of her work.

Volunteering offers Andrea perspective during difficult times. As a Radio Lollipop volunteer, she brought joy to patients and families through crafts and music, cherishing every smile and moment of connection.

Recalling a heartwarming exchange with a young patient who proclaimed, “If I had my two front teeth, I would smile just as much as you do,” Andrea emphasizes we have much to learn from the joy children find in simple pleasures. The memory is something she takes into her daily life.

“It’s rewarding to just be in the same building as our patients.”

Jose: Motivated to make an impact

Jose Ramirez discovered his passion for service at 16 years old as a junior volunteer. Despite initial hesitation, he embraced the opportunity to connect with patients and fellow volunteers.

During rounds with the snow cone cart his first summer, he was startled by a loud screech as they arrived on a particular floor. The medical team reacted with alarm but quickly realized the sound came from one very excited patient eager for a snow cone.

“The impact that something as simple as a snow cone can have for a patient has kept me motivated to volunteer ever since that first summer.”

Now a medical student at Baylor College of Medicine and aspiring pediatric surgeon, he eagerly anticipates his upcoming clinical rotations. From performing puppet shows to playing board games, volunteering has provided opportunities to bond with and show empathy to patients, giving him a unique perspective that will inform his future career.

Considering volunteering?

“The most important aspect of volunteering is having a heart to love and serve the parents and patients at Texas Children’s Hospital,” said Paul. “It’s an honor to wear that red vest and serve our community.”

If you’re ready to embark on a fulfilling journey, join our diverse team of volunteers dedicated to supporting patients, families and hospital staff. Learn more about our requirements and apply to join our Volunteer Services team today.

Nurses Week might be over, but our appreciation for the more than 4,400 nurses across the Texas Children’s system is endless. From daily dress-up themes and sweet treats, to massage sessions across hospital campuses, it was a week filled with celebration and camaraderie.

“To each and every nurse across the Texas Children’s system – we celebrate you, we care about you and above all else, we support you,” said President Debra F. Sukin in an email to team members. “Whether you are caring for patients at the bedside, coordinating complex treatments, or providing comfort and support to those in need, you are the pillar that holds our organization together.”

2024 Nursing Excellence Awards

Texas Children’s Nursing Excellence Awards are presented each year during Nurses Week, an observance recognizing exceptional nurses for going above and beyond in patient care, collaboration with team members and for their overall contributions toward driving positive change and innovation in the nursing profession.

“In the field of nursing, excellence is the standard,” said System Chief Nurse Executive Dr. Jackie Ward. “However, there are members of our team for whom that standard is surpassed day in and day out. Our Nursing Excellence Awards honor these individuals for their life-changing work.”

This year’s award winners are:

  • Staff Nurse of the Year: Kim Murphy (Staff Nurse, 11 WT)
  • Nurse Resident of the Year: Suzanne Alonzo (Staff Nurse, 11 WT)
  • Nurse Preceptor of the Year: Zenda Amancio (Staff Nurse, PICU)
  • Advanced Degree Nurse of the Year: Lauren Salinas (Clinical Specialist, CICU)
  • Nurse Leader of the Year: Nikashia Franklin (Assistant Clinical Director, Palliative Care)
  • Advanced Practice Nurse of the Year: Dr. Kelli Irwin (Nurse Practitioner, CICU)
  • Friend of Nursing: Dr. Bradley Scherer (Physician, ACHD/CICU)

Additionally, several nursing scholarships were awarded to provide financial assistance in continuing education and career development:

  • Dr. David & Polly Roth Nursing Scholarship: Jacqueline Gutierrez
  • Len Slusser Nursing Scholarship: Kimberly Lopez
  • Flo McGee Nursing Scholarship: Ashlynn Engel & Victoria Ann Madrigal
  • Molly Mae LeBlanc Nursing Scholarship: Mary Ann Callejo & Elena Boyaci
  • Dr. Lois J. Moore Nursing Scholarship: Karina Moreno

Team members at our brand-new North Austin Campus were also recognized at their inaugural Clinical Excellence Awards ceremony. The winners included:

  • Nurse Leader of the Year: Kami Stone (Assistance Clinical Director, EC & Transport) & Lindsey Servino (Assistant Clinical Director, Women’s Inpatient)
  • Staff Nurse of the Year: Cathy Hensley (Staff Nurse, Otolaryngology)
  • ATX Award: Dwain Roberson (Assistant Director, Support Services)
  • Clinical Excellence Award: Kristen Davis (Diabetes Education Specialist)
  • Friend of Nursing: Dr. Pam Ashley (Physician, EC) & Raymond Scott (Manager, Biomedical Engineering)
Houston Chronicle’s Salute to Nurses

Every year, the Houston Chronicle recognizes and celebrates the integral roles nurses play in delivering patient care by requesting nominations from the Greater Houston community. Texas Children’s is proud to announce Sharon Staton (Clinical Specialist, BMT) was included among the Top 15 Nurses of the Year – in addition to being named on the Texas Nurses Association’s 25 Outstanding Texas Nurses for 2024 list!

Congratulations are also in order for the 32 additional Texas Children’s nurses who earned recognition among the Salute to Nurses Top 200 Nurses of the Year list:

  • Aleida Stark
  • Alice Thomas
  • Alva Mixon
  • Amy Valdez
  • Annabelle Gonzalez
  • April Lyle
  • Arlene De La Cruz
  • Barbara Ruddell
  • Brandi Mealey
  • Candace Zenger
  • Chelsea Campbell
  • Cindy Thompson
  • Claire Myers
  • Corey Gates
  • Cynthia Shelby
  • Diana Harter
  • Donna Daigle-Tinsley
  • Janet Winebar
  • Jennifer Segovia
  • Kate D’Ambrosio
  • Katherine Crockett
  • Kathleen Ulanday
  • Mandy Sachs
  • Marlon Villanueva
  • Max Abogador
  • Meghan Benigay
  • Mercy Thundiyil
  • Nikashia Franklin
  • Olivia Davis
  • Rachel Gresham
  • Randall Bowen
  • Reji Biju

There was a May 2 luncheon celebration at the Royal Sonesta Hotel to recognize all the honorees. Click here to learn more about Salute to Nurses.

In honor of National Hospital Week, we want to take a moment to recognize the accomplishments and impact that take place within the walls of Texas Children’s – because the life-changing care we provide each day is what truly makes “The Difference.”

To celebrate and say “thank you” to the members of our One Amazing Team, President Debra F. Sukin is hosting Popcorn with the President events and deliveries across the organization this week.

See below for our schedule of events and pop in for a special treat! For team members working outside of these locations, popcorn will be delivered directly.

Monday, May 13

  • Meyer Building – 1st Floor Lobby (12 – 2 p.m.)
  • West Campus – 1st Floor Dot’s Kitchen Corridor (2:30 – 4:30 p.m.; 6 – 8 p.m.)

Tuesday, May 14

  • Medical Center – The Auxiliary Bridge (12:30 – 3:30 p.m.; 6 – 8 p.m.)

Wednesday, May 15

  • Duncan NRI (2:30 – 3:30 p.m.)
  • North Austin Campus – 2nd Floor Atrium (11 a.m. – 1 p.m.)

Thursday, May 16

  • West Loop South – Basement (11 a.m. – 2 p.m.)

Friday, May 17

  • The Woodlands – 1st Floor Main Lobby (1 – 3 p.m.; 6 – 8 p.m.)

Thank you for showing up every day to care for our patients and strengthen our community. We look forward to treating you!

 

Our Voices Ignite Possibilities listening tool is ringing off the hook from the members of our One Amazing Team making themselves heard! 51.5% of our people have shared their perspectives, and we aren’t done yet.

Here is the breakdown by entity:

Texas Children’s Entities: 51.5%
Texas Children’s Health Plan: 75.7%
TCPs/TCUs: 55%
Baylor College of Medicine Faculty: 32.3%
Baylor College of Medicine Staff: 22.7%

Head to your email and search for your survey link from our Perceptyx (our survey partner). All Texas Children’s employees and leaders along with Baylor physicians, faculty and staff have until May 13, 2024 to complete the survey. Please note, new team members who started after March 31 are not eligible to participate but will be included in our next workforce survey.

We are committed to confidentiality for our employees and Baylor partners as you answer questions and share your experiences at Texas Children’s. You can feel comfortable openly sharing your perspective in a meaningful way. We will report data in aggregate groupings of five or more responses to leaders.

Your happiness, satisfaction, how you manage stress and sense of purpose are important! Let’s focus on the moments that matter so Texas Children’s can continue cultivating a culture where we all thrive.

 

May 6, 2024

With a focus on connection and compassionate care, Texas Children’s team members have committed 70 years to ensuring a meaningful patient experience for the children, women and families we serve.

This year’s Patient Experience Week, held April 29 through May 3, was a celebration bringing together patients, families and our One Amazing Team in engaging activities at our Medical Center Campus, West Campus, The Woodlands, Austin, TCPs and Specialty Care centers.

From the Groovy Grounds kickoff featuring coffee and infused water – to daily themed activity booths of games, prizes, music and a whole lot of flower power – we had a far out time! Volunteer Services fun carts, craft carts and book carts circulated patient areas with funky decorations and disco duds in tow. Super heroes, princesses and our very special volunteer therapy dogs –including Cava the Great Dane – fired up the enjoyment for everyone! Team members even had the chance to cool off disco fevers with ice cream socials and a root beer float event graciously donated by St. Arnolds! Both day and night shift employees enjoyed the sweet treats at all hospital locations.

“Each year, Patient Experience Week provides the opportunity to engage our patients and families in creative ways that demonstrate Texas Children’s commitment to service in action. It is also an important week for recognizing and celebrating our workforce that lives the promise of delivering exceptional service and care every day. Patient Experience Week 2024, with its groovy 70’s theme, high energy system-wide events for patients and staff, and daily Caught You Caring highlights, was truly exceptional,” said Paige Schulz, vice president, Clinical Support, Community Benefit and Research Administration

View pictures of your favorite friends celebrating Patient Experience Week in the gallery below!

Thank you, Texas Children’s team members. You make the difference every day. We are infinitely proud to build our future with you!

Caught You Caring

These 70 years of helping patients live healthier lives are only possible because of our people – and the amazing ways team members show up for children, women and each other. Our Caught You Caring recognition program allows patients, families, colleagues, vendors, volunteers and visitors to share how a Texas Children’s team member made a difference for them.  Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 40,000 recognitions submitted.

The more we know, the more we connect. Click to read this month’s DEI update. Read more