April 28, 2023

A relieved family member submitted the following Caught You Caring recognition for Account Representative Marc Hurrigan.

“I am so thankful to Marcus. I was trying to get help with my billing request for hours throughout the day. When I finally called again I was thankfully transferred to him and just by hearing his confident and friendly tone of voice I knew I had the right person to help me.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

One of Texas Children’s most unique and meaningful traditions, TC Hi, is back to a full-day session! This first-day orientation for new team members not only provides a strong foundation, it establishes connections that last long after they hear, “Welcome to TC Hi!”

The full-day session provides a more robust introduction to our culture, core values and accomplishments as an organization. In a nod to a high school setting, team members start their day in “freshman assembly,” where they learn about our commitment to safety and health, strategy, and dedication to our mission. Then, they proceed through the four years of high school, each with an activity corresponding to one of our four values.

As part of the networking activities during the day, team members are encouraged to share what brought them to Texas Children’s. For new team member Ciara Smalling, “it feels like home.”

Ciara came to Texas Children’s in 1997 for the first liver cell transplant and has now completed “a full circle” after being hired as a front office specialist at the Texas Children’s Pediatrics Conroe. It’s a dream come true for her to give back and care for future patients just like Texas Children’s took care of her and her family all those years ago.

Click here for more moments from TC Hi where our new team members embark on the first day of their career at Texas Children’s!

April 27, 2023

A reassured sibling submitted the following Caught You Caring recognition for Unit Support Assistant Sonya Winters.

“Ms. Sonya is such an amazing person overall! I told her she was sent from God because for some reason she gave the patient (my brother), my mom and myself a lot of reassurance that everything will be okay and we felt in our hearts it was going to be okay. She was so sweet and very caring. She went above and beyond for my brother and I’m so thankful for her. I’m glad she came in the room before she left home, I wanted to thank her before we left. She is the best!!!!! And deserves all the recognition!!! Thank you Ms. Sonya.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

A grateful parent submitted the following Caught You Caring recognition for Dr. Adam Cantor.

“My 16-month old son had an appointment with Dr. Cantor and I want to recognize the amazing compassion he showed. I let Dr. Cantor know he would probably fight and I was ok holding him for the exam. Instead, Dr. Cantor said “let’s just try” and without my son being restrained he started singing Twinkle, Twinkle Little Star. Dr. Cantor had my son’s complete attention and he stayed still and compliant throughout the entire exam. This was such a huge thing not only for this particular visit but also for long-term coping as my son will likely need ophthalmology visits three times per year in addition to other medical appointments. Dr. Cantor’s kindness, compassion and patience have set the stage for my son to continue to have positive expectations for medical appointments and not be fearful. THANK YOU SO MUCH!”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

April 25, 2023

After a nearly three-year hiatus due to COVID-19, April 18 marked the return of a beloved 34-year Texas Children’s tradition: The New Employee Pep Rally.

President and CEO Mark A. Wallace created these events to convey his passion and appreciation for the newest members of Texas Children’s. During the pep rallies, employees and their leaders mingle, enjoy light refreshments and learn about the history and mission of Texas Children’s from Mr. Wallace himself. But that’s not all: Mr. Wallace doesn’t leave until he has met and taken a photo with every person in the room (duck-face selfies included).

The April 18 pep rally also included a special performance of the Texas Children’s Ukulele Choir’s, “The Texas Children’s Way,” a heart-felt, original song encompassing the four values our team members live out daily.

“It’s wonderful to bring back the pep rallies as they have always been such a cherished tradition at Texas Children’s,” said Mr. Wallace. “I loved seeing all the smiling faces and so many leaders present to help welcome and cheer on our newest employees. It was another great day at Texas Children’s!”

Click here to watch a video recap and view a photo gallery of this exciting event below.

An appreciative colleague submitted the following Caught You Caring recognition for Ambulatory Services Representative Crystal Duggan.

“Crystal is consistently going above and beyond for patient care. She saw me (PT) working with a toddler on bike riding. The patient was getting frustrated and wanted to stop the activity. Crystal was walking past and spent the extra time to motivate my patient with high fives, cheering and showing him stickers to help him finish the task of bike riding down the hallway. With her help, he happily completed the task! I always appreciate Crystal’s help with motivation and improving the patient experience while at therapy, despite this being outside her job role as a medical ASR.”

Caught You Caring

There are countless examples of how team members make an impact every day. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

On Mark Wallace’s blog, he celebrates his monumental 70th birthday and reflects on how proud he is to have grown up with Texas Children’s. Read More