April 28, 2022

While National Child Abuse Awareness and Prevention Month in April shines a light on the prevalence of child abuse and the importance of looking out for the safety of children, Texas Children’s team member Brandon Graf has a deep and personal connection to the cause.

Graf is a familiar face and presence to many who have visited or worked at Texas Children’s Hospital West Campus, where he delivered warm greetings as a personnel screening associate for the Screening Department until April 1 of this year.

“This month is very important to me as a survivor of intense child abuse,” said Graf, who has now transitioned into a role as a patient care assistant on the 5 West inpatient unit. He also volunteers as a sitter for behavioral health as an additional way to offer comfort, safety and care to our patients and their families.

“I am who I am today because of what I went through,” he said. “It made me a stronger and better person with a deep compassion and conviction to help others.”

The hardships that later sparked advocacy

Graf’s experience with child neglect and abuse goes from as far back as he can remember until he was adopted at nine-and-a-half years old. He was born to meth-addicted parents in Omaha, Nebraska. His father was never in the picture and his mother was unable to properly care for her children because of her drug addiction, he said.

Graf remembers being left alone for hours along with his younger sister, sometimes going without food for a week at a time. During those bleak days, they found dog food to eat. On the occasions when he went into a store with his mother, he often shoplifted food in his backpack to survive. He was thankful that adults overlooked this act of desperation, he said, but disappointed they seemed complacent about taking action to help him and his sister.

The siblings endured nearly three more years of neglect until authorities were prompted to remove them from their mother’s care after she overdosed on drugs at a stop sign while driving. Child Protective Services placed Graf and his sister in foster care together, but his experience with child abuse didn’t stop when he became part of the system.

There, he faced sexual abuse as well as neglect – and though it was obvious to Graf that his caregivers were loving toward his sister, he said they didn’t make time to understand his special needs after he was diagnosed with Autism Spectrum Disorder.

The new beginning that changed everything

Graf experienced a positive new beginning when he and his sister were adopted in November 2005 and moved to Houston with their new family.

After years of feeling worthless, he worked with therapists who helped him see the abuse was never his fault. He was able to make peace with everything he had suffered, and developed the capacity to provide the care and compassion that he hadn’t received as a child.

When he was still in high school, Graf realized he had a gift for helping others who were struggling emotionally. He noticed a friend was having a rough day and encouraged her to talk about it. Listening and sharing his own story helped his friend open up about troubling things that were happening at her home.

Inspired, Graf organized Helping Hands, a small group of student volunteers at the high school who supported fellow students when they needed to talk. The volunteers set aside time to listen to their peers and made referrals to the school counselor if requested.

The power of positivity

Texas Children’s has been the perfect place for Graf’s compassion and empathy to really shine. After years of fighting to get to where he is today, he is now in a position to take better care of others – and he believes that things can only continue to get better.

“My calling is to be a light for other people,” Graf said. “It’s really important to me.”

He has also learned the importance of being kind to himself. As he coped with the isolation of the pandemic, he repeated some of his favorite affirmations to stay positive: you are worth something, everything happens for a reason, what doesn’t kill you makes you stronger. Then, being true to his nature, he shared what he learned with others.

A message shared by his biological grandmother has become words for him to live by.

“Kindness and compassion are the keys to a brighter future,” Graf said. “We just have to be willing to humble ourselves.”

View the images of Graf through the years below.

One in seven children suffer from some form of abuse, according to the Centers for Disease Control and Prevention (CDC). Texas Children’s organizes events every April for National Child Abuse Awareness and Prevention Month that focus on keeping children resilient and safe, including Blue Ribbon Day, when our team members tie ribbons to the fence at Texas Children’s playground in honor of children who are victims of abuse or neglect. This year, each ribbon represented four children in the greater Houston area that are confirmed victims of abuse. We appreciate Brandon Graf for sharing his story and being an advocate.

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April 27, 2022

It’s no secret that our administrative professionals are some of the most vital members of Texas Children’s One Amazing Team!

They have an incredibly diverse range of responsibilities, and consistently go above and beyond in demonstrating their attention to detail and care for our people and organization. They also help ensure day-to-day operations across the organization run seamlessly.

For Administrative Professionals Day on Wednesday, April 27, we are proud to show our gratitude for their hard work, and our appreciation for their dedication to enhancing and improving our effectiveness for our patients, our members, their families and each other.

To our administrative professionals – thank you! Every day, you help make Texas Children’s the best possible place to give and receive care.

April 22, 2022

We’re celebrating the special moments Texas Children’s team members and providers create every day that lead to positive patient experiences. Activities highlighting our teamwork and values begin this week with a Scavenger Hunt and Magical Moments captured in team photos, posters and videos, leading to Patient Experience Week April 24-30. One Amazing Team members’ Magical Moments Together will be showcased and prize winners announced along with Caught You Caring of the Year award winners. Here’s how you can start sharing your moments this week and not miss a moment of fun next week.

Enter to WIN prizes by completing these activities this week! Submissions due by Sunday, April 24.

Please remember, patients and patient information should not be included in your creations.

Magical Moments Created by Staff. Show how you elevate the experience of our patients and families by submitting your photo, poster and next video trend entries by 11:59 p.m. Sunday, April 24. Enter here

Creating Magical Moments Scavenger Hunt. Round up your teammates for this fun-filled activity. As a team, work together to complete all of the tasks (six – you can do it!) listed on the entry from, see links below. Take photos of your team completing the tasks and submit your entry by 11:59 p.m. Sunday, April 24.

Texas Children’s entry form

Pediatrics & Urgent Care Centers entry form

Activities in store for Patient Experience Week

Throughout the week, patients and families will be treated with activities such as BINGO, crafts and prizes. This is also a special time to show your appreciation to our patients and families by welcoming them in a fun way or writing a ‘Thank You’ note. (See examples in the photo gallery.)

Patient care and ancillary departments received a fun-filled toolkit to help teams commemorate Patient Experience Week and celebrate the magical moments you create.

Staff prize drawings for Magical Moments Submissions will occur Monday through Wednesday, April 25-27. Join the live Teams events by clicking the link below.

The Patient Experience Team received over 50 nominations from across the organization for the 2022 Caught You Caring of the Year Award. Hundreds of phenomenal examples of Texas Children’s team members living compassionately and amplifying unity were shared! Winners and Honorable Mentions will be notified during Patient Experience Week so stay tuned for winner announcements!

Show your Spirit. Let’s finish Patient Experience Week strong by wearing your favorite Disney or Super Hero themed shirt or socks on Spirit Day, April 29!

Share your Magical Moments Together. In addition to the photos entered for prizes, the Patient Experience team encourages you to take photos of you celebrating Patient Experience with your team and sharing with us at patientexperience@texaschildrens.org!

We look forward to seeing the magical moments you created together during this special week honoring your work to ensure positive patient experiences!

During National Volunteer Week 2022 here at Texas Children’s, we’re taking the opportunity to shine a light on our amazing, red-vested volunteers as they continue to support our mission to create a healthier future for children and women throughout our global community.

This diverse group of over 800 active volunteers support patients, families, and hospital staff across our three campuses by playing games with patients, interacting with families, and assisting with administrative duties.

Our volunteers dedicate a minimum of two to three hours of their time each week supporting our hospital and people, and without them, our organization and community wouldn’t be the same.

That is why for this year’s National Volunteer Week April 17-23, we’re celebrating those who live their life compassionately and giving so much of their time, effort, and commitment to helping others. Throughout this week, the Texas Children’s Volunteer Services team will be hosting a number of fun activities and events all week geared towards recognizing and giving back to our inspiring volunteers.

Here’s a look into some of those exciting activities:

  • At the Medical Center, find the “make your own trail mix bar and swag bag” event every day for volunteers.
  • At the West Campus, snacks and gifts will be provided to volunteers throughout the week.
  • At The Woodlands, volunteers checking in for their shift will be provided special treats.

In addition to all the goodies, the Volunteer Services Team is hosting four special events for volunteers:

  • Medical Center Lunch with Volunteers

Tuesday, April 19 – Noon to 1 p.m.

  • Virtual Volunteer Spotlight

Tuesday, April 19 – 5 p.m. to 5:30 p.m.

During this notable event, the Volunteer Services team honored long-time volunteer Carol Ann Demaret. To learn more about Demaret and her son David’s story, check out her feature in the Volunteer Roundup Newsletter.

  • Medical Center Lunch with Volunteers

Wednesday, April 20 – Noon to 1 p.m.

  • The Woodlands Volunteer Appreciation Dinner in the Courtyard

Wednesday, April 20 – 5 p.m. to 7 p.m.

Thank you to all of our wonderful volunteers at Texas Children’s! You continue to inspire us with your empathy and dedication of service, and we are so appreciative of all that you do.

If you’re interested in becoming a volunteer with the Texas Children’s Volunteer Services Team or want to learn more about upcoming volunteer events, visit the volunteer webpage or Volunteer Roundup newsletter.

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