November 26, 2019

On his blog, Mark Wallace concludes his Leadership Maxim series with his fifth guest blogger, Shannon Holland, who writes about Maxim No. 5: The key characteristics to look for when selecting people are a winning attitude and a strong work ethic.

By commenting on Holland’s blog you can secure a chance to score a spot at a Houston Texans event.

The Corporate Communications team will randomly select people from the comments to attend a private event with the Houston Texans, including a behind-the-scenes tour of NRG Stadium, an autograph session with two Houston Texans football players and photos with Texans cheerleaders. The event will be held on Tuesday, December 3. Read more

Dear Colleagues,

Last week, we hit another amazing milestone at Texas Children’s – a census record of 823 patients. That’s more than 800 children, women and families whose lives we have touched and for whom we are making a real difference. It’s a remarkable achievement and it’s one that makes me so proud of everything our organization has become.

Beyond that, this record has made me feel enormously grateful for each of you and for everything you contribute to Texas Children’s every single day. I know this census represents a lot of hours of compassionate care, hard work and dedication from many individuals, and I want you to know how much your efforts are appreciated. We truly are One Amazing Team because of you and because of the kindness you display for each and every one of our patients.

As we enter a season for giving thanks, I want to say thank you for the selfless support you bring to our mission. It truly does make all the difference.

All my best,

Mark A. Wallace

As a Texas Children’s employee, it is important to make informed, thoughtful decisions about what you choose to post online. Learn more about how to be social media savvy. Read more

On November 23, writer, actor, director and comedian B.J. Novak brought countless smiles to patients and families at Texas Children’s when he treated them to a special reading of his critically-acclaimed, bestselling children’s book, “The Book With No Pictures.” Following the reading, Novak spent time helping patients with their own “My Book With No Pictures,” a new activity book that lets kids fill in the blanks with their own made-up words. After his time in The Zone, the author shared the fun with patients in their rooms.

Novak is well known for his work on NBC’s Emmy Award-winning comedy series The Office as an actor, writer, director, and executive producer. He is also acclaimed for his standup comedy, his performances in motion pictures, and his New York Times bestselling book of short stories, “One More Thing.” At once perfectly simple and ingeniously imaginative, “The Book With No Pictures” inspires laughter every time it is opened, creating a warm and joyous experience to share – and introducing young children to the powerful idea that the written word can be an unending source of mischief and delight.

For more information about the book and its author, visit thebookwithnopictures.com.

Tamarah Rodriguez waited in eager anticipation for the November 20 patient move day to arrive. She and her 5-month-old son, Adriel Franco, had spent nearly a week in their hospital room on the seventh floor of the Abercrombie Building.

To ensure that her son received the best care possible, Rodriguez made the six-hour drive from her home in Edinburg, TX to Texas Children’s Hospital. Staying in one of Texas Children’s oldest buildings, she realized how small the room felt – not just for her and little Adriel – but also for her son’s care team.

“It was really hard to feel at home here,” Rodriguez said. “When we found out that we’d be moving in a newly renovated room with more space to walk around, I was very excited. And then, when I saw the room for the first time, it was simply amazing. It’s very spacious, cozy and the views are beautiful.”

On November 20, Texas Children’s reached an historic milestone when acute care services transitioned out of the 65-year-old Abercrombie Building and into 15 West Tower, which was formerly one of Texas Children’s cardiology units, and was renovated to meet the future growth of the hospital’s acute care patient population.

Beginning at 7 a.m., four specially trained clinical teams began safely transporting 33 acute care patients from Abercrombie 6 North and 7 South to their new, spacious, state-of-the-art rooms in 15 West Tower. Nine patients from Abercrombie 5 North relocated to 7 South, until the move to 7 West Tower occurs in February.

More than 50 Texas Children’s staff members were involved in the patient move to 15 West Tower, and the careful transfer of the patients took five hours, which was a lot sooner than originally anticipated due to the efficiency and effectiveness of the Abercrombie and 15 West Tower teams involved on Move Day.

The patient move involved teams from clinical support services, respiratory, facilities, security, nursing, administration, physicians, nurse practitioners, and all members of the acute care team. Patient and family services teams were assigned to each family member to help accompany and escort them from Abercrombie to the hospital’s new acute care unit. Throughout the move, the 15 West Tower Go-Live Support Center was set up in the Nursing Administration Director Workroom comprised of individuals who focused on patient move issue resolution and tracking from Abercrombie to 15 West Tower.

“The patient move was successful and flowed seamlessly,” said Rhonda Wolfe, Director of Nursing for Acute Care. “There was meticulous planning for several months leading up to Move Day which included reviewing patient move logistics, engaging staff, families and partnering with other departments to ensure roles were clearly delineated.”

Collaborating with our Facility Planning and Development partners, the 36-bed unit features larger patient suites (291 square feet), a playroom and two relaxing family rooms that give loved ones a space to gather. Dynamic features include four rooms engineered for the safety of patients with behavioral health needs and a simulation lab to provide state-of-the-art education. With these innovative technologies, 15 West Tower is well equipped to provide exceptional patient care for generations to come.

Impetus for historic patient move

The patient move is part of Texas Children’s West Tower Backfill Project, which involves transitioning patient care services out of Abercrombie. Abercrombie 7 South will remain “patient ready” and will be used as an overflow unit in times of high census. Abercrombie 5 North and 6 North will be decomissioned and designated for administrative use.

The smaller rooms (160 square feet) and limited technological capabilities in the 65-year-old building historically had presented challenges for providers, clinical care teams, patients and their families.

“When our executive steering committee looked at space planning and space management for our clinical programs, one of our guiding principles was to decrease or eliminate care in Abercrombie,” said Assistant Vice President of Nursing Jennifer Sanders. “The patient move from Abercrombie to West Tower, will enable our patient care teams to collaborate more efficiently in these new, enhanced spaces and will improve the experience for our patients and their families during their stay at Texas Children’s.”

The next phase of the West Tower Backfill Project will include moving patients from Abercrombie 7 South to 7 West Tower in February 2020. 7 West Tower will become a new 32-bed hematology and oncology unit.

 

An unprecedented future and unlimited possibilities were the talk of this year’s Health Plan Town Hall, hosted at the Bayou City Event Center on November 1.

The strong tone of optimism and opportunity was only made stronger by the event’s inclusion of Mark Wallace’s 30th anniversary celebration. Wallace, who is the president and chief executive officer of the Texas Children’s system, opened the event with an organizational overview and closed the event following a special film that documents his life and leadership.

Mark Mullarkey, president of Texas Children’s Health Plan, presented a “state of the health plan” to his nearly 900 employees who were enthusiastic and energized about the year ahead.

Fiscal Year 2019 accomplishments included

  • People and Structure: The Health Plan opened over 100 incremental positions and better leveraged the subject matter expertise of 18 senior leaders.
  • Stronger Connection to the System: The Health Plan strengthened its connection to the Texas Children’s system and became an even more integral part of our One Amazing Team.
  • Focus: Health Plan leaders rallied around four key priorities to drive process improvement and operational excellence – Customer Obsession, Membership Growth, Effective and Efficient Operations, Highest Quality Care in a Cost Effective Manner.

In 2020, the focus will be on

  • Continued intensity on the four key priorities listed above.
  • Assisting the Health and Human Services Commission (our state funding agency) as they attempt to reach the goals outlined in their new “Blueprint for a Healthy Texas.”

Links to visit:
The top10 things you should know about The Health Plan
HHSC’s Blueprint for a Healthy Texas
All about Mr. Wallace’s 30th anniversary and his legacy as the leader of our organization

After making the 1,500-mile trek to Houston, Mary Schaeffer reflects on her journey to Texas Children’s and how this life-changing career move was the best decision she ever made. Read more