July 14, 2015
Wendy Knight from Kangaroo Crew transport team is the latest Texas Children’s Super Star employee. “What makes one person standout from another is the little things,” said Knight. “It’s not only doing your job, but trying to put a smile on a little one’s face in one of the worst times of their lives.” Read more of Knight’s interview, and find out how you can nominate a Super Star.
Q&A: Wendy Knight, March 2015 Employee
Your name, title and department. How long have you worked here?
Wendy Kristine Knight, RRT, NPS. I am a respiratory therapist on the transport team, nicknamed the Kangaroo Crew, at Texas Children’s Hospital. I started working for the respiratory department at Texas Children’s, my senior year of high school through a program called HOSA (Health Occupations Students of America). I would get up at 4:30 a.m. and drive in Monday through Friday, work three hours, then drive home, change clothes and go to school. It made for a very busy and fun senior year. After I graduated I went to respiratory school and then was rehired in November of 1992. So I have worked at Texas Children’s for a total of 24 years.
What month are you Super Star for?
March 2015
Tell us how you found out you won a super star award.
One morning I was walking down the hall and a person was trying to get into our department to deliver breakfast food. I badged her in and as I was walked in I jokingly said “Hey everyone I brought food this morning.” About 15 minutes later my management team came down and said they had an announcement that one of the team had been selected as Super Star of the Month. I was looking at all my team mates trying to figure out which one had won the award. In my mind it could have been any one of us. I could not believe it was me when she said my name. Then everyone started kidding with me saying that I really did bring them food.
What does it mean to be recognized for the hard work you do?
It is quite an honor and I am grateful to receive this award but I think of it as recognition for the dedication and professionalism of my team. In my opinion, the Kangaroo Crew provides outstanding service to our patients, referring hospitals and to Texas Children’s. I am very fortunate and proud to be part of such a distinguished team.
What do you think makes someone at Texas Children’s a super star?
I think we are all great in what we do or we would not work for Texas Children’s. But if I had to say what makes one person standout from another it would be the little things. It’s not only doing your job, but trying to put a smile on a little one’s face in one of the worst times of their lives. It’s remembering as you jump into a situation, critical or not, as you begin your procedures that your patient has fears, feels pain and you may be their only advocate for compassion. Taking the time in a critical situation with a family who is having trouble understanding what is happening to their child and why, even when you feel rushed or harried. Also, the ability to give the parents peace as you transport their very sick child, because they know that you will treat their child as if they are your own.
What is your motivation for going above and beyond every day at work?
My grandfather always told me to strive to be the best me I can be. He was a huge influence in my life. Also, my teammates on the Kangaroo Crew inspire me with their dedication and support. They are a second family to me. However, by far, my biggest motivation is my patients. In their darkest moments, these children and their families depend on my teammates and I to safely deliver them into the world renowned care of Texas Children’s Hospital.
What is the best thing about working at Texas Children’s?
I love working with children. I realized when I was going through respiratory school that I was the happiest when I worked with children. As I rotated through hospitals in respiratory school I realized Texas Children’s was my first and last choice. I was determined to come back to Texas Children’s once I graduated. At Texas Children’s Hospital children come first. It isn’t a numbers game. They made sure your work assignments gave you enough time to be with your patients which enabled me to give the best quality care. As a teaching hospital Texas Children’s is at the forefront of cutting edge technology, research and medical treatment. It is an exciting place to work and I am thankful to be part of the Texas Children’s team.
Anything else you want to share?
Yes. I would like to thank Texas Children’s for this much appreciated award. I am grateful for the opportunities Texas Children’s provides me. I would like to express my gratitude to my teammate Melissa Campbell for so graciously nominating me. I would like to thank my teammates and the management team of the Kangaroo Crew. I am proud of our accomplishments and thankful for my place among you. Finally, I would like to acknowledge my family and friends who have supported me through every step of my career. I consider myself blessed by all those around me, family, friends and coworkers alike.
Ronald Maxie from Supply Chain is the latest Texas Children’s Super Star employee. “What makes someone at Texas Children’s a super star is hard work, dedication and compassion for others,” said Maxie. Read more of Maxie’s interview, and find out how you can nominate a Super Star.
Dr. Stephanie Marton from The Center in Greenspoint is the latest Texas Children’s Super Star leader. “Knowing that I am contributing a small slice to improving the futures of the children I work with is my biggest motivator. The smile on a kid’s face, their high fives, their questions and curiosity about the world, all keep me ticking.”
