From the bedside nurse caring for patients in the PICU to the IS Support Desk Analyst resolving technical issues, everyone plays an important role in creating a positive experience. When we put those efforts together and work towards a common goal, we can make the biggest impact.
“When our teams work well together, a patient’s likelihood to recommend goes up, which is one of the biggest measures of a positive patient experience,” said Paige Schulz, vice president, Clinical Support, Community Benefit and Research Administration. “It’s amazing to see the feedback on how our teams came together all year long to deliver safe, quality and personalized care for our patients. They exceeded all expectations for our patient experience goals.”
Survey responses included thousands of positive comments from patients and families. One family’s comment illustrated how working together affects the patient experience, “It was awesome to watch the team work together to perform the procedure. Seeing how unified they worked was inspiring and gave me confidence they were taking the utmost care with my son.”
“Creating a culture of recognition is an important part of how we deliver the best experiences for our patients and their families,” said Julie Griffith, director of Patient Experience and Support Services. “We want to take a moment to show our gratitude to everyone and celebrate this achievement with fun events, special treats and prizes.”
In addition to the events below, there will be various pop-up experiences to provide special treats for night shift staff, and community locations will receive Tiff’s Treats for team members.
- West Campus – First Floor Lobby
- Monday, November 13
- 11:00 a.m. – 1:00 p.m.
- Taco truck visit, cake, punch and the opportunity to win exciting prizes
- The Woodlands – First Floor Donor Wall
- Tuesday, November 14
- 11:00 a.m. – 1:00 p.m.
- Taco truck visit, cake, punch and the opportunity to win exciting prizes
- Medical Center – Pavilion for Women 4th Floor Common Area (Starry Night)
- Wednesday, November 15
- 11:00 a.m. – 1:00 p.m.
- Tacos, cake, punch and the opportunity to win exciting prizes
The Patient Experience team has created an End of Year Recognition Toolkit with resources, materials and ideas to personalize and celebrate your individual teams in ways that are most meaningful.
As an additional THANK YOU for providing safe, personalized, compassionate care, the Patient Experience Team invites you to enter a drawing to win a pair of tickets to the Texans game on December 24, 2023! Click here to enter the drawing.