New online tool offers an easy connection to social service programs

November 23, 2021

Texas Children’s members, patients and their families can now more easily connect with social service programs in your city, state and across the nation with a new online tool that provides targeted information on resources like financial assistance, food pantries, medical care and more.

The Texas Children’s Family Resources website was launched in partnership with the findhelp.org organization to connect people seeking help with the appropriate organizations and services with dignity and ease. The platform allows individuals to simply enter their zip code and quickly find local and community-based resources, including free or reduced-cost food, goods, healthcare, work, housing, transportation, money, education and legal services. In addition, there are services available to provide assistance with day care costs.

“We’re excited to partner with the findhelp.org organization to offer this service to our members, patients and their families,” said Natalie Burns, assistant director, Population Health Programs for Texas Children’s Health Plan. “It saves valuable time taking the guesswork out of finding the right organizations and gives them peace of mind knowing they can more easily get the assistance they need.”

The Family Resources site can also be accessed by our Texas Children’s team members for multiple uses. Through Epic or single sign-on, team members can access information to help direct members, patients and their families to the resources and organizations they need. In addition, team members can take advantage of the services for themselves and their families through the Employee Assistance Program (EAP) or by following the instructions below.

To get started:

  1. Visit the website at txchfamilyresources.org
  2. Enter the zip code where resources are needed.
  3. Find a variety of local programs and services in the chosen area with contact information and details on eligibility, cost, next steps and more.