A new system will soon allow Texas Children’s Health Plan to better integrate data for an improved member and provider experience.
Epic Tapestry, a module within Epic health care management, will help make this possible by first providing better information and improved work processes for employees who treat our more than 400,000 customers.
With the launch of Epic Tapestry – set for February 1, 2021 – employees who must now use up to ten systems to do their job, will be able to use just one or two. They will have access to more information, need to ask fewer questions and will be better prepared to offer comprehensive service.
“This is going to be very exciting for our workforce, allowing us to be much more efficient in our processes and therefore better able to meet the needs of our members,” said Justin Loudon, assistant vice president at Texas Children’s Health Plan. “The promise for Epic’s impact is enormous and we are enthusiastic about what this means for our future.”
The Benefits of Epic Tapestry
Epic Tapestry is an overarching application that will replace a variety of applications currently used. Its goal is to integrate the business of Texas Children’s Health Plan. It will:
- Ensure a comprehensive, integrated enterprise solution with a common look and feel
- Reduce manual work and provide a better data source for information
- Incorporate evidence-based decision-support tools and better data entry at point of care
- Optimize the patient/family experience across the enterprise
- Challenge current practice—streamline and simplify
Reinforcing One Amazing Team
Project leaders also note that the current applications used at Texas Children’s Health Plan have no integration or communication with applications used at Texas Children’s Hospital.
“This is something that has to change,” said John Turner, assistant vice president at The Health Plan. “Thousands of Health Plan members are also Texas Children’s Hospital or Texas Children’s Pediatrics patients. Many of our providers also work within both worlds. Introducing Epic at The Health Plan will ensure that all systems can talk to one another.”
Texas Children’s Hospital implemented Epic in 2008 and now it’s The Health Plan’s turn.
Money Saved = Increased Member Care
Loudon added that this implementation is also a cost savings measure as The Health Plan spends over $7 million each year on maintenance and hosting for all of its many applications. This annual cost will be significantly less once those applications are replaced by Epic.
Applications to be replaced include QNXT, Vital, Impact Pro, Maccess, Formworks, Harmony/WellSky, Member Portal, Provider Portal, MicroDyn and Altegra. Once full implementation takes place, only Epic and Onbase will be in use.
Employees will be trained for the change
All essential groups will be trained beginning in October of this year. Watch Connect for a separate story on training details.
Want to know more?
All employees, providers and members who are affected will receive targeted communications from a variety of sources, including: managers, supervisors and corporate communications.