Texas Children’s team members now have on-demand access to a new service training powered by Disney Institute and designed with our own unique culture of compassionate care in mind.
Available via HealthStream, Creating Moments of Comfort and Inspiration uses immersive activities and impactful content to explore three key Service Principles that can help you create exceptional service experiences, strengthen connections and elevate beyond our routine tasks to deliver on a higher purpose. To access the training, click here.
The course is part of Texas Children’s collaboration with Disney, who is on a mission to deliver joy to children and families facing serious illness. Using the best of its assets and capabilities, Disney is seeking to improve the patient and family experience, help ease the stress of a hospital stay and support the great work already under way across our organization.
Research has shown that human interactions and emotional connections can have a significant impact on a patient’s overall journey and the health outcomes they achieve. Offering this training to our entire staff is an acknowledgement of the critical role every member of our One Amazing Team play in creating an environment where ordinary interactions become moments of comfort and inspiration for our patients, their families and each other.
Course participants will learn key insights and methods that drive an exceptional customer service at Disney parks and resorts, then connect those concepts to what we do at Texas Children’s – all while sharing best practices and reflecting and applying what you’ve learned to your day-to-day responsibilities.
Click here to learn more about Texas Children’s collaboration with the Disney in support of their children’s hospitals initiative, including the wide range of incredible installations and elements already in place across our campus locations. For additional questions, contact disney@texaschildrens.org.