Surgery Patient Liaison, West Tower
2018 Caught You Caring recipient
As a Surgery Patient Liaison, Erick Talamantes works with patients and their families to address concerns or special needs that may arise while at Texas Children’s undergoing surgery. In this position you have work well with patient families and be able to engage in conversations whether casual or difficult. Erick is known for doing this effortlessly.
A patient’s family specifically sent an email to President and CEO Mark Wallace sharing their thoughts and gratitude about their experience with the neurology and neurosurgery teams. They stated how impressed they were with how comfortable and informed they began to be over time about their child’s medical condition after working with Erick.
“I look back on the approximate 11-hour surgery and have no memory of ever feeling nervous or uncomfortable,” the patient’s father said in the letter. “Erick checked on us regularly, and provided us with updates as much as possible. Texas Children’s is an amazing place.”