Paula McSwain of Texas Children’s Pediatrics Baytown is the latest Texas Children’s Super Star leader. “Working for an organization that values and recognizes employees for their efforts has raised the bar for my professional and personal goals as well,” McSwain said. Read more of McSwain’s interview below and find out how you can nominate a Super Star.
Your name, title and department.
Paula McSwain, Practice Manager, Texas Children’s Pediatrics Baytown
What month are you Super Star for?
Third Quarter (July – September) 2016 for Texas Children’s Hospital
Tell us how you found out you won a super star award.
A surprise breakfast meeting was planned by my staff/providers; Kay Tittle, president of Texas Children’s Pediatrics; Pat Coleman, director of regional operations; and Claudia Cerrato Day, assistant director of regional operations.
What does it mean to be recognized for the hard work you do? How has the organization helped you achieve your personal and professional goals?
I was honored to receive this award from the organization. Working for an organization that values and recognizes employees for their efforts has raised the bar for my professional and personal goals as well.
What do you think makes someone at Texas Children’s a super star?
- To be Committed to the values of Texas Children’s
- To be Motivated to come to work every day looking for ways to help others.
- To be Determined that every decision you make is centered on the patient and their families for a positive outcome.
What is your motivation for going above and beyond every day at work?
I like to know that families are receiving the best possible care for their children as I would want my own children to receive. Texas Children’s is an organization that leads health care around the world, and I take pride every morning when I put my badge on knowing that I am a part of that team.
What is the best thing about working at Texas Children’s?
Being able to help others, be it a patient, staff member or a provider. Also when I meet someone off of the job while in the community and they ask where I am employed, I proudly tell them Texas Children’s!
What does it mean to you that everyone at Texas Children’s is considered a leader? What is your Leadership definition?
I believe that part of being a leader is having the ability to influence others by your actions. I realize that every day my co-workers are watching my actions and are reacting to those actions as well. I also see the same thing going on with other staff members within the clinic daily, so we all can be leaders.
Anything else you want to share?
Over the years I have told my staff and providers that every patient should be treated as we would like our own families to be treated. Customer Service is something that I feel is very important and I strive daily to exceed the expectation of our patients and their families. I love helping people while at work and in the community as well.