July 29, 2019

Just when you thought life couldn’t get any better, The Center for Children and Women is on Instagram.

Log on and double tap if this made your day – https://www.instagram.com/thecenterforcw/.

“We are always looking for new ways to engage our members on social media and what better way than Instagram?,” said Rosa Pruneda, social media specialist for Texas Children’s Health Plan. “Everyone is on Instagram and we’re so excited to bring information to where members are.”

Pruneda, who will be managing the site by posting photos and information, will also answer member questions in English and Spanish. “The page won’t just be informational, it will also be interactive,” Pruneda said.

The Center for Children and Women is owned by Texas Children’s Health Plan. The two Center locations are full-service clinics for Health Plan members only, with a few exceptions for members of other government-sponsored programs.

All employees are encouraged to follow the new page at https://www.instagram.com/thecenterforcw/. Double tap, tag and tell everyone you know.

Want more information about The Centers? Visit https://www.jointhecenter.org/

 

Since opening its doors in 2017, Texas Children’s Trauma and Grief Center has launched two high-profile programs to provide ongoing support and healing to families impacted by Hurricane Harvey and the Santa Fe school tragedy. The Trauma and Grief Center is one of the only health service agencies within this region of Texas to offer effective child trauma and bereavement expertise. Read more

Texas Children’s Cancer and Hematology Centers recently honored three team members with the Bravo Award for going above and beyond to ensure our patients and families receive the best possible care.

The award is handed out quarterly and recognizes nurses and other professional staff in the Cancer and Hematology Centers for outstanding performance. Anyone within the Texas Children’s system may nominate a member of the cancer and hematology teams for this award. The team’s clinic leadership will select the winners.

Last quarter’s winners of the Bravo Award were:

Suzy Gaius is a Financial Counselor with the Cancer and Hematology Center at Main Campus. Gaius was honored for spending countless hours explaining insurance plans and options to families and staff. She is always available to help us ensure patients receive ongoing care. Gaius is patient and never rushes families if they have questions or need more information.

Yadhira Huerta is a Social Worker with the Vannie Cook Vannie Cook Children’s Clinic in McAllen. Yadhira is a team player who always finds time to lend a hand and give accurate and compassionate advice. She is caring, respectful, and goes out of her way to find answers for patients’ needs. She is equally passionate about helping care for members of the care team at the Vannie Cook clinic.

Teresa Nafegar is a Medical Assistant in the Texas Children’s Cancer and Hematology Clinic Main Campus. Teresa is excellent at keeping patients moving through her pod in clinic. She is a great communicator to the medical team promptly updating them on patient needs and offering ways to increase efficiency. Nafegar also is able to find creative ways to communicate with patients with whom she may not share a common language.

July 23, 2019

On January 18, Project Pinball Charity donated a limited edition pinball machine to Texas Children’s Hospital The Woodlands to help entertain and ease the minds of patients and their families.

Project Pinball is a non-profit charity organization that places pinball machines in children’s hospitals and Ronald McDonald Houses to introduce therapeutic benefits to kids in a unique, fun, and engaging way.

“It is a distraction for children who want to get their mind off of being in the hospital, but also an opportunity to do something that gets you on your feet instead of staying on the bed or chair playing video games and watching television,” Manager of Emergency Management, Aaron Freedkin said. “Beyond that, therapeutically this machine can help with standing balance, hand-eye coordination, and building relationships between the patient and Child Life Specialists when they interact with each other on two-player games.”

The initial impulse behind this gift derived from Freedkin’s passion for both the Texas Children’s mission and playing pinball. After learning about Project Pinball Charity, he initiated contact and was ecstatic to find out that they would be able to donate a machine to Texas Children’s Hospital. From there, he managed the project with the charity. With additional help from a local arcade business, The Game Preserve, the community helped raise enough money for Texas Children’s Hospital The Woodlands to be the first hospital in Houston to receive this generous gift.

After about a 10-minute assembly process, representatives from Project Pinball Charity and The Game Preserve officially dedicated the new addition to the third floor Child Life Teen Room.

When asked why this donation was important to be a part of, Rusty Key, co-owner of The Game Preserve, pointed to the patients walking into the room to see the new game and said emotionally, “That is the reason. Just seeing their faces light up is why I work so hard to give back to the community.”

As a frequent pinball player in his spare time, 16-year-old patient Bobby Reeder made his way to be the first person to try the new pinball machine out.

“Before coming here, I didn’t know that the hospital even had one of these rooms, Reeder said. “I was so excited when I found out there was going to be a pinball machine.”

Project Pinball will maintain ownership of the machine when it comes to maintenance and will also train employees on simple repairs if necessary. Their dedication to providing patients with new therapeutic benefits and overall entertainment in the hospital is expected to expand to Texas Children’s West Campus and other hospitals in Houston.

The organization’s Senior Founder and Director, Daniel Spolar, expressed that his joy and passion towards donating to children’s’ hospitals is due to his own personal experience when his son was hospitalized.

“I know first-hand how it can be for children in these situations while my son was going through treatments. I want to do whatever I can to help ease their minds in the hospital while enjoying something that I can relate to,” Spolar said. “We are a grassroots company out of Florida whose purpose is to give back to the community, and we are excited to be able to expand to Texas Children’s Hospital.”

Texas Children’s Hospital has created Child Life activity spaces at each hospital to provide a fun, safe and procedure-free environment for our inpatient population and their families. The majority of the toys and gaming systems available for patients are generously donated from many community organizations. The latest donation serves as a new way for patients to have enjoyable activities during their stay.

“We are excited to have this new addition to our teen room! It is important for us to help patients cope and decrease any anxiety they may have, Child Life Specialist Amy Malespin said. “This pinball machine is yet another unique method of distraction for both patients and their families.”

It may feel like the Sahara when you step outside and you’re probably still planning a summer vacation; but ready or not, the first day of school is around the corner.

Thanks to the annual Back to School Fair, hosted by Texas Children’s Health Plan, our member families will be in great shape. The fair – taking place on three different days – will ensure that members have free backpacks, school supplies and are on the road to better health.

Health screenings and vaccines will also be available.

“We are so excited to once again host an event that means so much to our families,” said Alejandra Lima, event manager for Texas Children’s Health Plan. “Everyone knows that the first weeks of school set the tone for the rest of the year. We are proud to get our member families off to a strong start with our fair.”

Want to volunteer?
The planning team is still in need of volunteers for the events. Please check out the link below and sign up. As a Texas Children’s employee you are automatically cleared to volunteer and signing up is easy. Just click on the link below.
https://www.signupgenius.com/go/70A0F4EAAAC2AA31-events

Save the dates!

Port Arthur
Friday, July 26
10 a.m. to 1 p.m.
Central Mall
3100 FM 365
Port Arthur, Texas 77642

Pasadena
Saturday, August 3
10 a.m. to 1 p.m.
Macroplaza Mall
171 Pasadena Town Square Mall
Pasadena, TX 77506

Tyler
Saturday, August 10
8 a.m. to 2 p.m.
504 W. 32 Street
Tyler, TX 75702

Learn more about the event at healthy4school.org or call 1-800-990-8247.

Accreditations that highlight quality and performance are frequently earned at organizations like Texas Children’s. Our hospitals and many of our clinics hold credentials that show patients we’re the best.

And now it’s The Health Plan’s turn.

Texas Children’s Health Plan is beginning efforts to earn an accreditation through the National Committee on Quality Assurance (NCQA). NCQA surveyors will be on campus in April to see how our operations measure up.

“Our survey is in April,” said Dan Christopher, assistant director for Quality and Outcomes at The Health Plan. “However, it’s important for employees to understand that there is a “look back period”, which begins October 1. This means that we must have all of our I’s dotted and T’s crossed very shortly.”

To reach this goal, Christopher and his team have launched the Strive for Five campaign to not only rally Health Plan employees, but employees all across the Texas Children’s system.

“We are all interconnected. The quality of service that we provide Health Plan members is impacted by performance at Texas Children’s Hospital, Texas Children’s Pediatrics and all of our other partners,” Christopher added. “Earning this accreditation is a win for us all.”

Why Strive for Five?

The Strive for Five campaign name was born out of the 5.0 NCQA ranking that we are looking to achieve during the April accreditation. We currently sit at a 2.5.

How do we score higher?

NCQA surveyors will arrive one morning in April of 2020 and begin to review the quality of our operations as it pertains to our members. They will show up at the Bellaire office location and will focus on our performance in six areas. These are:

  • Effectiveness of Care
  • Availability of Care
  • Experience of Care
  • Utilization and Risk Adjusted Utilization
  • Health Plan Descriptive Information
  • Measures Collected Using Electronic Clinical Data Systems

We must do well in these areas to earn a higher score.

“An NCQA designation is important because it means we are meeting the minimum basic standards for the care of our members,” Christopher said. “Of course our goal is go beyond the minimums, but we have to reach this bar first. I know we can do it.”

Want more information?
Just sit tight. Frequent communications will be posted on Connect from now until April 2020.

Krisanne Graves recently visited Vietnam with a group of volunteers and shares how their charitable efforts brought smiles to the faces of many children in need of foster care. Read more