Over the next couple of weeks, we will highlight some of this year’s Caught You Caring Award winners and how they go above and beyond for their patients and colleagues.
Carmen Vela began working for Texas Children’s as a hospital operator. She later moved on to central scheduling and is now an Ambulatory Services Representative in the Division of Plastic Surgery. For the past 17 years she has used her compassionate communication skills to assist patients in a variety of situations.
“As a bilingual employee I know that I am able to communicate with many different patients,” Vela said. “I love knowing that I am helping out the community. I love customer service, I love helping people, I love to listen, and if I don’t have to answer I will find it.”
Caught You Caring is a recognition program offered to patients and families, as well as staff, to recognize employees who have gone above and beyond their role to provide compassion and kindness to another person. This could be in the care of a patient, service to a family, or in support of a coworker. Launched in 2015 in ambulatory surgery, the now system-wide program has recognized many employees, including the eight listed below who were honored by the program this year.
Vela was nominated for the award by the Senior Project Manager in the Division of Plastic Surgery, Betty Tung.
“Almost daily, I can hear her talking to the families trying to make appointments, and she’s so nice, helpful and professional when handling the appointments,” Tung said. “I have witnessed situations where she has to go to the clinic upstairs because the parent wants to hug her to thank her for her help. She goes way beyond her job duties to help the parents.”
Vela continues to demonstrate teamwork and compassion towards co-workers. She is known for helping patient’s parents if they call with a situation such as traffic, running late, or with questions about parking.
“Receiving this award is very gratifying,” Vela said. “I think everyone should be recognized because it is such a team effort, but for Betty to notice my hard work and how much I care about the patients, means a lot.”
Texas Children’s wants to continue to recognize those who take great pride in the work they do and encourages patients, families and employees to catch someone who is making a difference. Caught You Caring boxes and cards can be found throughout the Texas Children’s system for patients and families to fill out and recognize staff. Employees can fill out a Caught You Caring form on Connect. Cards and online submissions will be distributed to leaders for staff recognition.
Click here to learn more about the Caught You Caring Program.