August 22, 2017

Since 1954, our mission has been to provide unparalleled family-centered care for our patients and their families. To deliver on this promise, we need engaged employees and physician partners working together in a collaborative and transparent environment.

This survey is one of the most powerful ways we have to measure our team members’ connectivity to Texas Children’s and where there might be gaps. Studies show employees/providers who feel connected to their mission, culture and to one another, deliver better outcomes for patients, their families, and their colleagues.

Learn more about the survey and its confidentiality by clicking here.

The survey is managed and administered by Press Ganey®. Look out for the survey link from Press Ganey in your Texas Children’s email.

If you did not receive an email, forgot, or lost your password, contact Press Ganey Client Support Desk directly at A representative will respond to your email within 24 to 48 hours. You may also call 1-800-849-2292, Option 1, between 8 a.m. to 8 p.m. EST Monday through Friday.

May 27, 2015


Have you ever wanted the opportunity to share your perceptions about what it’s like to work at Texas Children’s? Have you ever wanted to share your candid thoughts and ideas about how we can be more efficient and effective as an organization?

If you answered yes, now is your chance to do so in a safe and confidential way. As part of Texas Children’s commitment to open dialogue with employees, we have launched the new Your Texas Children’s Experience survey to provide constructive feedback that will help us formally measure our performance, identify gaps and effectively plan/improve through this process.

“Your voice matters here at Texas Children’s,” said President and CEO Mark A. Wallace. “Recently, I have heard from some of you about concerns and challenges, and today, I want to hear from all of you through Your Texas Children’s Experience survey.”

Administered by Press Ganey from May 18 to Sunday, May 31, Your Texas Children’s Experience survey is confidential, anonymous and takes about 10 minutes to complete. To access the survey, refer to the personalized email with login information you have received from Press Ganey. If you did not get an email or want more information about the survey, contact Press Ganey at or call 800-849-2292, option 1.

Since 2003, the engagement survey has been a powerful way to measure how our organization has been upholding our core values. The survey also has served as a catalyst to affect positive changes around such issues as time off, attendance, holidays, benefit plans, the relocation of Employee Health to Main Campus and the addition of the Employee Medical Clinic.

Texas Children’s is aiming to meet or beat our last survey response rate of 83 percent for employees and 45 percent for physicians. Although your participation is voluntary, it is your opportunity to share your honest perceptions about how our organization is performing and positively impacting our culture as well as the experiences of your coworkers and our patient families.

“Response rates for previous surveys have shown that many of you do want to be heard and believe that getting involved is the right thing to do,” Wallace said. “In doing so, you are directly impacting the health of our Texas Children’s culture and our future.”

For more information regarding Your Texas Children’s Experience survey, we have included a brief overview for your reference. In addition, here are some helpful hints and reminders when taking the survey online:

  1. The survey takes about 10 minutes to complete and is accessible via any computer with internet access
  2. The survey is confidential and anonymous and is administered and analyzed solely by Press Ganey
  3. (Rule of 5) applies – This means that results for work units with fewer than five responses will be rolled up to the next level leader or integrated into a larger work unit
  4. Review the Definition of Terms on the instruction page
  5. Click Confidentiality Pledge in the top right corner to review the Press Ganey’s Pledge of Confidentiality
  6. Do NOT use forward & back navigation buttons in your browser; navigate using buttons on each screen of the survey (Back, Save Page & Continue)
  7. Review Answers before you submit your final answers
  8. Results are not final until you click Save Page & Continue after the close ended questions
  9. Open-ended comments are transcribed and themed by Press Ganey
August 19, 2014


Texas Children’s Hospital has been named one of the Best Places to Work in Houston for eight years in a row by the Houston Business Journal. Earning a no. 5 ranking last year was especially meaningful to me because it was based solely on your feedback. Once again, it’s survey time!

Help Texas Children’s be a 2014 contender by taking a few minutes to complete the Best Places to Work survey anytime between now and 5 p.m. Friday, August 22. Company scores are always quite close, so your voice really does matter.

As you consider each question, focus on your overall experience at Texas Children’s. To begin, click on or copy and paste this link into your Web browser: If you start the survey and need to save and complete it later, you will receive a unique survey password allowing you to do so.

No organization is perfect, but thankfully an open and honest dialogue helps Texas Children’s grow stronger. Remember, all responses are anonymous and cannot be traced to individuals. Quantum Workplace, Inc. will roll all responses into one organizational report; results will not be reported by group or leader. Company rankings will be announced in mid-October.

If you have questions or technical difficulties, please do not call the IS Service Desk; instead, call Karen Jumonville in Human Resources at Ext. 4-6656.

Thank you again for helping to remind the Houston community that Texas Children’s delivers extraordinary care because of our extraordinary people and their infinite passion for our mission.