May
1
2018

Patient Experience Week 2018 celebration, a magical success

This year’s Patient Experience Week celebration lived up to its theme, “A Magical Experience,” as patients and their families participated in fun and engaging activities at Texas Children’s Hospital Medical Center Campus, Texas Children’s Hospital West Campus and Texas Children’s Hospital The Woodlands. Patient Experience Week was held from April 23 to 27. New this Read More…

Apr
17
2018

Texas Children’s launches Compassion Challenge for Patient Experience Week

Are you ready to take on the Compassion Challenge? To celebrate Patient Experience Week beginning on Monday, April 23, Texas Children’s will launch the Compassion Challenge to engage staff around the hospital’s core values. Each day during Patient Experience Week, employees and staff across the organization will complete a challenge that focuses on the concepts Read More…

Oct
31
2017

Texas Children’s offers patients a spooktacular Halloween

Halloween came early for several patients, families and employees across Texas Children’s and will continue throughout the week with various spooktacular events filled with fun. At West Campus, the festivities began on October 26 with the campus’ annual Fall Festival. Dressed in their Halloween best, employees handed out goodies and played games with patients during Read More…

Sep
26
2017

New enhancements to Patient Satisfaction Survey go live on October 1

At Texas Children’s, we know just how important it is to keep the patient and family’s experience at the forefront of everything we do. Enhancing the experience for every patient and family who walks through our doors to receive care remains our top priority. “We collect feedback year-round from our patient families to better understand Read More…

Aug
15
2017

Step Up for Patients First improves elevator experience for patient families at Wallace Tower

“When we were at Texas Children’s for countless tests and procedures, wrestling for an elevator was the last thing we wanted to do,” wrote a Texas Children’s patient family. “Thank you to all of the staff and doctors who we saw taking the stairs. Seeing staff walk up or down a few flights of stairs Read More…