November 13, 2023

From the bedside nurse caring for patients in the PICU to the IS Support Desk Analyst resolving technical issues, everyone plays an important role in creating a positive experience. When we put those efforts together and work towards a common goal, we can make the biggest impact.

“When our teams work well together, a patient’s likelihood to recommend goes up, which is one of the biggest measures of a positive patient experience,” said Paige Schulz, vice president, Clinical Support, Community Benefit and Research Administration. “It’s amazing to see the feedback on how our teams came together all year long to deliver safe, quality and personalized care for our patients. They exceeded all expectations for our patient experience goals.”

Survey responses included thousands of positive comments from patients and families. One family’s comment illustrated how working together affects the patient experience, “It was awesome to watch the team work together to perform the procedure. Seeing how unified they worked was inspiring and gave me confidence they were taking the utmost care with my son.”

“Creating a culture of recognition is an important part of how we deliver the best experiences for our patients and their families,” said Julie Griffith, director of Patient Experience and Support Services. “We want to take a moment to show our gratitude to everyone and celebrate this achievement with fun events, special treats and prizes.”

In addition to the events below, there will be various pop-up experiences to provide special treats for night shift staff, and community locations will receive Tiff’s Treats for team members.

  • West Campus – First Floor Lobby
    • Monday, November 13
    • 11:00 a.m. – 1:00 p.m.
    • Taco truck visit, cake, punch and the opportunity to win exciting prizes
  • The Woodlands – First Floor Donor Wall
    • Tuesday, November 14
    • 11:00 a.m. – 1:00 p.m.
    • Taco truck visit, cake, punch and the opportunity to win exciting prizes
  • Medical Center – Pavilion for Women 4th Floor Common Area (Starry Night)
    • Wednesday, November 15
    • 11:00 a.m. – 1:00 p.m.
    • Tacos, cake, punch and the opportunity to win exciting prizes

The Patient Experience team has created an End of Year Recognition Toolkit with resources, materials and ideas to personalize and celebrate your individual teams in ways that are most meaningful.

As an additional THANK YOU for providing safe, personalized, compassionate care, the Patient Experience Team invites you to enter a drawing to win a pair of tickets to the Texans game on December 24, 2023! Click here to enter the drawing.

May 5, 2023

Aleena was recognized for her warm demeanor and welcoming personality. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read more

May 4, 2023

Every day, our team members deliver safe, personalized, compassionate care for our patients. From small gestures to life-saving procedures, everything we do contributes to creating a positive and impactful patient experience.

Recently, our teams rose to the occasion to thank and celebrate both our patients and team members. With special activities, such as volunteer tea cart and fun cart experiences, character visits, including Star Wars and Princesses on Parade, visits by therapy volunteer dogs, as well as fresh baked cookies delivered during culture rounds, ice cream socials and root beer floats, there was something for everyone. Thank you to the Patient Experience team for putting the events together!

The dedicated team members across our TCPs, TCUCs and The Centers created fun environments to show their patients how valued they are and to thank them for choosing their practices for the care of their loved ones. Check out the amazing photos from around our various locations. Many of the teams also made special videos with their staffs with the TCP Cypresswood location putting their own lyrics to a familiar favorite. Here are just a few.

“I’m so proud of how our teams rise and shine for patients every day, and the extra effort they put in last week was so special for everyone,” said Dan Gollins, president, TCP/TCUC. “Our teams continue to nurture the special connections they have with our patients and their families, and we appreciate their trust in us. Everyone had so much fun celebrating with each other and enjoying the activities all week long.”

Patients commented on their positive experiences last week:

“I loved her visit, the staff always makes her feel welcomed. She especially loved the game they had at this visit.” – North Shore family

“We visited during patient appreciation week and there was this very creative tic tac toe activity which allowed the kids to learn more scout the staff and share some of their own favorite things. I found this to be fun and engaging.” – TCP Town & Country family

There were events happening all across the Texas Children’s system. View the photo gallery below for the activities from around The Medical Center, West and The Woodlands campuses.

This year’s Patient Experience Week theme was SHINE and that’s exactly what our team members did for our patients. They went above and beyond to make it a special week.

If you want to recognize someone for making an impact, click here for the Caught You Caring form. Anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.

Hana was recognized for advocating for a patient’s needs. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read more

May 3, 2023

Rona was recognized for going above and beyond for a patient. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read more

May 2, 2023

Erric Poole was recognized for his overall kindness and helping a patient in need. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read more

May 1, 2023

Danie Freeman was recognized for helping a patient’s father in need. Watch the video. If you want to recognize someone, go to the Tools drop down on Connect to access the form. Read More