February 7, 2017

Since leaders opened the doors at Texas Children’s Hospital West Campus more than five years ago, they have held regular town hall-style meetings to keep their employees informed of the hospital’s progress, challenges and goals as well as to gain feedback from employees and answer their questions.

“Town halls are an opportunity to both provide information and solicit feedback,” said West Campus President Matt Schaefer. “It’s important that we take time to both ‘talk to’ and ‘talk with’ the team of talented folks across our campus.”

View photos below from the first of a series of town hall events and watch the video below to get a glimpse of West Campus’ accomplishments in 2016 and their goals and aspirations for this year.

Walking into a conference room with a standing-room-only crowd, Schaefer kicked off the first town hall meeting at West Campus on February 1 with a congratulatory statement and a thank you for making 2016 “a wildly successful year.”

“2016 was a fantastic year any way you look at it – we grew our capabilities, served more patients than ever, had stronger than ever patient satisfaction and continued high employee engagement results, and grew our team all at the same time,” he said. “But, we recognize there were various challenges each of you overcame to meet our goals and we thank you for that.”

Director of Support Services Amy Cress, director of Outpatient and Clinic Support Services Jennifer DiPrisco and director of Patient Care Services Jennifer Sanders took the stage next and shared plans for continued growth in 2017 and that there always will be challenges to overcome but that because of West Campus’ phenomenal staff anything is possible.

“The fuel to our success is you,” Cress said. “With your help, we, like in years past, we can accomplish anything we set our minds to.”

Cress and the other leaders went on to outline West Campus’ 2017 goals, which include:

  •  Opening the Bellaire Health Center in April
  •  Expanding clinic space on the third and fourth floors of the campus’ Medical Office Building
  •  Opening a new 22-bed critical care unit in October
  •  Starting the planning process for construction of an on-site Texas Children’s Urgent Care next to the hospital’s Emergency Center
  •  Additional town hall meetings are scheduled this week at the Sugar Land, Clear Lake and Cy-Fair Health Centers.
December 21, 2016

122116westcampustoydonationpg640Riding on motorcycles instead of a sleigh, members of two area motorcycle clubs recently acted as Santa Clause donating a slew of gifts to Texas Children’s Hospital West Campus.

Members of the Harley Owners Group/Mancuso Harley Davidson rode up to the hospital on December 3 to present West Campus President Matt Schaefer and Child Life Specialist Susan Eyre with several large bags of toys and a donation on behalf of Cypress Creek Christian Church.

On December 10, the Los Carnales Motorcycle Club arrived with several bags of toys for our patients. The club is comprised mostly of active duty and/or retired law enforcement officials.

Schaefer presented both clubs with framed art from some of our patients in appreciation for their generous donation.

December 20, 2016

122116physiciansurveyinside640Texas Children’s shined in a recent survey conducted by the Harris County Medical Society to determine physicians’ perspectives and satisfaction in their relationships with local hospitals. More than 2,000 physicians took the survey, providing results for 30 hospitals in the Greater Houston area.

When asked to rate their overall satisfaction with each of those hospitals, 87 percent rated Texas Children’s Hospital West Campus at the top of their satisfaction list. Texas Children’s Hospital medical center campus was next with 83 percent of physicians giving the hospital high satisfaction marks.

Reputation is another area where the Texas Children’s system stood apart from the rest. When asked how physicians rated the overall reputation of each health system represented in the survey, 91 percent placed Texas Children’s at the helm.

“The results of this survey are incredible and speak to the superb quality of work we do across our entire system each and every day,” said President and CEO Mark A. Wallace. “They also are a testament to the relationships we have built and continue to strengthen with physicians in Houston and beyond.”

The purpose of the survey, according to Harris County Medical Society President Dr. Kimberly Monday, is to identify areas of strength and areas of opportunity for improvement in physician/hospital relationships that will create the opportunity for further discussion and will ultimately enhance collective efforts to improve patient care in the Houston area.

“These results will give physicians and hospital leaders a clear picture of the areas where the most work needs to be done,” Monday said. “These issues are too important to the quality of care we deliver to our patients to be dismissed, and we want to show hospital administrators that physicians are eager to work with them to make meaningful improvements to hospital practices and policies.”

Monday added that the impetus for the study was the decision on behalf of the federal government to tie Medicare payments to long-term patient outcomes instead of process. As physicians and hospitals become financially tied to actual outcomes, she said, doctors must know which hospitals provide a culture of quality and safety.

Conducted from May 8 to June 20, the Harris County Medical Society survey asked questions regarding:

  • Safety of medical care
  • Relationships between hospital administration and physicians
  • Hospital policies affecting care
  • Medical staff issues and bylaws
  • Electronic medical records

Texas Children’s system, Texas Children’s Hospital and Texas Children’s Hospital West Campus led several categories in the survey as well and made the top 5 or top 10 list in many others, including leadership and leadership training opportunities, adequate nursing staff and quality of support staff.

“It’s good to hear our partnering physicians view us in such a positive light,” said Matt Schaefer, West Campus president. “Those relationships are extremely important to what we do, which is ensuring the best medical care to our patients and their families.”

Click the links below to view the results of the survey:

2016 Harris County Medical Society physician survey – Texas Children’s Hospital
2016 Harris County Medical Society physician survey – Texas Children’s Hospital West Campus
2016 Harris County Medical Society physician satisfaction survey

November 15, 2016

111616wcveteransday640Texas Children’s Hospital West Campus honored its veterans on Veteran’s Day, November 11, with a photo tribute displayed across the campus.

Veteran’s Day is a time our country pays fitting tribute to our military veterans. The holiday coincides with other holidays, including Armistice Day and Remembrance Day, celebrated in other countries to mark the anniversary of the end of World War I. The United States previously observed Armistice Day before renaming it Veteran’s Day in 1954.

Texas Children’s thanks all its veterans for their service.

November 8, 2016

11916wcmakingamark640Patients, families and employees at Texas Children’s Hospital West Campus recently received a special treat when The Periwinkle Foundation granted a request to bring its Making A Mark exhibit to the community hospital.

The exhibit showcasing art created by children ages 3 to 22 who have been affected by cancer and blood disorders was installed in the lobby of West Campus last month and will be there until mid-November. This exhibit will then travel to other Texas locations.

Deborah Lee, assistant director of nursing for the Cancer Center at West Campus, said she is thrilled to have the Making A Mark exhibit on display for the West Campus community and that many of the pictures were created by patients who’ve received care at Texas Children’s Hospital West Campus.

“These beautiful expressions of the child’s feelings through artwork show a piece of the journey they’ve been through,” Lee said. “It allows us to see the human factor affected by disease. It also brings healing for the child who created the art and for all who have the opportunity to view it.”

Linda Baker, assistant director of pharmacy at West Campus, helped get the Making A Mark exhibit to the community hospital and said she looks forward to it being a part of the campus for years to come.

“We are so excited to have the Making A Mark exhibit at West Campus for our patients and families to enjoy,” she said. “The Periwinkle Foundation specifically selected artwork by children that live in West Houston for this display.”

Texas Children’s Cancer and Hematology Centers is the largest pediatric oncology and blood disease center in the United States and was ranked No. 2 in the nation by U.S. News & World Report. The center, located in the Medical Center and at West Campus, is staffed by nationally and internationally recognized experts who have made major clinical and research advances in the treatment of childhood malignancies.

November 1, 2016

Halloween was definitely not lost on the many sick children at Texas Children’s who had to miss school parties and trick or treating events due to doctor’s visits or hospital stays. Throughout the day and across the Texas Children’s system, there was a load of Halloween fun for patients and their families. Watch the video to get a glimpse of the fun everyone had at these unforgettable events.

At West Campus, the festivities began on October 28 when members of Texas Window Cleaning Co., Inc. dressed up as super heroes and cleaned the hospital’s windows while waving to children inside. The company has been cleaning the windows at Main Campus since 1957 and at West Campus since 2011.

“This is the third year the superheroes have brought their superpowers to West Campus, and we are grateful to them for doing so,” said Matt Schaefer, president of Texas Children’s Hospital West Campus. “Things like this are small and simple, but they can have a profound impact on our patients, families and visitors. After all, what better way to live out our vision than to look for ways to brighten the days of the patients who seek care on our campus.”

Festivities at West Campus and beyond continued on Monday with the West Campus Fall Festival and the Annual Halloween Spooktacular Patient’s Party on The Auxiliary Bridge in the Medical Center. Dressed in their Halloween best, employees handed out goodies to patients during the multi-hour long parties sponsored by Child Life at West Campus and the Patient Activity Team at Main Campus.

Ghosts, goblins and ghouls also were out in full force at other areas across the organization, including the new Outpatient Facility in The Woodlands, various Health Centers across the Houston area and many departments at Main Campus.

October 11, 2016

101316caremanagement640National Case Management Week is October 9-15, where we recognize the work of our entire Care Management team. This year’s theme for Case Management Week is “Case Management: We listen. We care. We lead.”

Texas Children’s Care Management team is comprised of care managers, access care managers, utilization review nurses, care management assistants, appeals and audit nurses, an educator, two physician advisors and leadership. There is representation at Main Campus, West Campus, and there will be a team for The Woodlands. With all campuses combined, Care Management is comprised of more than sixty staff members.

Each member of the team serves an important role in the care of Texas Children’s patients before, during and after their stay at Texas Children’s. From the beginning, access care managers work closely with the Emergency Center and Post Anesthesia Care Unit teams to make sure that each patient, upon admission to Texas Children’s Hospital, is in the correct level of care. Care from there is transitioned to the unit care managers who believe that discharge planning starts on admission, working to assess discharge needs and barriers early in the patient’s stay. They listen and collaborate daily in Care Progression Rounds, looking at the ongoing discharge needs of each patient. Using their knowledge of community resources and insurance, they assist the interdisciplinary team in coordination of complex patient discharges.

Other members of the team provide support for utilization review, appeals and denials. They advocate for the patients, which involves communicating with each patient’s insurance payer to ensure that the patient’s hospital stay is covered. Leading tirelessly, there are members of Care Management in the hospital around the clock working to meet patient needs. They help to ensure that each patient gets the best care, in the correct setting, for optimal patient outcomes.

Celebrate the contribution of the Texas Children’s Care Management team! Teams are located in A165 on Main Campus and 379.00 at West Campus.