At Texas Children’s Hospital, we go above and beyond to create a positive experience for our patients and their families. That experience includes everything from receiving excellent patient care to being able to navigate our facilities with ease.
The latter is becoming more challenging with our continued growth, making it exceedingly important for our employees to help those who might be lost or having a hard time finding their way around our halls. To assist patients and families, digital directories have been placed in two of the busiest areas of the hospital – the first and third floors of the Clinical Care Center.
On the first floor, a 48-inch monitor has been set up next to the information desk. On the third floor, three of the same size monitors are mounted on the wall between The Auxiliary Bridge and the information desk. All three monitors are touch-screen activated and feature a map of Main Campus, step-by-step directions to various locations throughout Main Campus, and information on our services throughout the Houston area.
Technology used to power the directories track usage, data which Facilities Planning and Development will use to evaluate feedback and overall performance of the information. If the feedback is positive and the data points to the signs as being useful, more will be placed in high-traffic areas throughout the organization.
In the meantime, please continue to help our patients and their families find their way to wherever they are going whether that be to an appointment, a parking garage or to grab a bite to eat. Your help truly makes a difference.