May 14, 2019

EpicCare Link is a web-based provider portal for Texas Children’s that gives referring physicians and their staff secure and convenient access to the hospital’s electronic medical record (EMR).

Texas Children’s EpicCare Link can be used by:

  • Staff at practices that are not part of Texas Children’s but whose providers are active, courtesy or consulting members of the Texas Children’s Hospital medical staff.
    Community providers, including Texas Children’s adjunct medical staff and their staff.

Once registered and logged in to Texas Children’s EpicCare Link, referring physicians can access important information about their patient’s care at Texas Children’s, including discharge, consult and operative reports, imaging reports, lab results, medication use, and family history of their patient.

EpicCare Link users can also receive correspondence and messages from Texas Children’s physicians and can view and receive notifications about inpatient admissions, discharges, emergency room encounters, urgent care visits, and view upcoming appointments at the touch of a button.

For more information on EpicCare Link, click here.

Online and direct scheduling have become easier at Texas Children’s with the introduction of MyChart, an online patient portal application launched in 2018. To date, thousands of patients have used the free MyChart feature to schedule and manage their appointments, communicate with their doctor, access medical records, obtain lab results and request prescription refills. Learn more by visiting our 2018 virtual Annual Report.

May 6, 2019

Provider Connect gives referring physicians and their staff direct access to our resource team for questions and concerns about referrals or issues accessing or navigating a Texas Children’s service.

Since its launch in January 2019, Texas Children’s has had more than 400 touch points with providers.

The referral resource team at Texas Children’s is comprised of a director, a senior project manager and two access communication specialists who answer the phone. The team also has four members who intake approximately 5,000 referrals each month, equating to 60,000 physician referrals each year.

The team assists with the referral process, updates referring provider contact information and offers support for connecting to Texas Children’s, including accessing EpicCare Link, a provider portal that gives external providers secure, convenient access to Texas Children’s electronic medical record. This web-based tool is free and providers can sign up online.

Click here for more information about EpicCare Link.

April 29, 2019

To provide patients access to our care, we must have the clinic rooms available to see them. A new pilot program was recently launched to test the concept of space sharing between our specialty clinics in Wallace Tower.

The initiative is helping us identify underused or vacant spaces. Subsequently, we can determine if another clinic can temporarily see patients in those spaces, which expands our capacity for appointments.

The three-month pilot began on floors 8 and 9 in Wallace Tower in September 2018. Texas Children’s Space Utilization Initiative and Transition Experience (SUITE) Team found that provider absences – whether due to PTO, conferences or inpatient service rounds – equated to 10 to 20 percent of exam rooms being open at any given time. Of the 103 four-hour clinic sessions requested, 43 sessions were accommodated.

“Partnering with the Financial Services team, we estimate an overwhelming opportunity to accommodate an additional 17,000 to 35,000 clinic visits in Wallace Tower alone, with potential to generate over $4.9M in additional margin for Texas Children’s,” said Brian Cordasco, lead for the SUITE team.

On January 14, the SUITE team launched a second pilot on floors 11, 16, and 17 in Wallace Tower that will span a period of three months to identify any opportunities for space sharing across these clinics.

The long-term goal is to apply the lessons learned from these pilots and implement a larger solution, which will include an IS portal to quickly identify space availability across the entire hospital system.

About Texas Children’s Patient Access Initiative

Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.

Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.

April 22, 2019

Texas Children’s launched online scheduling in English and Spanish to allow current, new, and referred patients to schedule appointments via DocASAP, our online scheduling partner.

After clicking the online scheduling button on Texas Children’s homepage, patients are directed to the new texaschildrens.org/appointment page where they can view all scheduling options available. Patients also can access online scheduling directly from provider profiles and department pages.

Since implementing this feature, over 1,400 appointments have been scheduled online. This online scheduling service is available at Texas Children’s three campuses – Medical Center Campus, West Campus, and The Woodlands Campus – and our specialty care locations in Houston and Austin.

Texas Children’s is the only pediatric hospital of the top five on the U.S. News & World Report Honor Roll to offer this easy and convenient online scheduling tool for patients and their families.

Click here to watch a video tutorial on how to schedule appointments online at Texas Children’s.

About Texas Children’s Patient Access Initiative

Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.

Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.

April 15, 2019

Texas Children’s MyChart has an electronic waitlist that automatically texts and emails families when appointments become available sooner. Over 2,100 patients have accepted an appointment an average 45 days earlier than their previously scheduled appointment.

Since implementing the electronic waitlist on MyChart in 2018, we’ve received positive feedback from our patients and families about the convenience of this new tool.

“My son’s original appointment was scheduled for September 4, but when I got an electronic notice via MyChart asking me if I wanted to accept an appointment in June, I accepted it,” said Monica Blancas. “While we usually go to the medical center for appointments, I didn’t mind driving a little further for my son’s appointment in Katy if it meant that I could get him in to see a doctor a lot sooner than scheduled.”

Click here for more information on how to opt in to receive New Wait List Offer text messages.

About Texas Children’s Patient Access Initiative

Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.

Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.

April 9, 2019

As part of Texas Children’s Patient Access Initiative, Texas Children’s MyChart now offers direct scheduling that allows current patients to quickly and easily schedule their appointments online.

Once patients log in to their MyChart accounts, they can schedule an appointment with their provider by clicking on the “schedule an appointment” button and following the prompts and instructions.

Since implementing the MyChart direct scheduling option, more than 5,500 appointments have been made and patient families describe the process as “simple and convenient.”

“I was surprised that Texas Children’s had this option,” wrote a Texas Children’s family. “It was very convenient and the scheduling process was very simple and streamlined.”

Click here for more information on how to schedule and cancel appointments online via MyChart.

About Texas Children’s Patient Access Initiative

Launched in August 2017, Texas Children’s Patient Access Initiative is an on-going, collaborative effort to improve patient access across the organization. Since then, Texas Children’s has made significant progress to ensure patients easily and conveniently get in the door so we can provide the care they need, when they need it.

Click here for a list of other tools and features we’ve implemented across the system to improve access, care coordination and patient experience at Texas Children’s.