October 31, 2023

Information Services wants to make it as easy as possible for you to get the help you need. With the new virtual agent, TeCHy, you can get answers to quick questions or solutions for common issues without submitting a ticket or calling the help desk.

Starting Wednesday, Nov. 1, you can access TeCHY in two ways:

  • Go to the IS Self Service portal and click on the bubble icon on the lower right hand corner of the screen.
  • On MS Teams, access the ServiceNow App icon at the top left hand side in Teams. Click on the app and type HELLO to initiate an interaction with TeCHy.
What TeCHY can do for you
  • Help guide you through troubleshooting steps for a variety of different topics, including:
    • Resetting your password or unlocking your account
    • Printer toner needs
    • Requesting software
    • Connecting to Wi-Fi
  • If TeCHy does not have the answer, he can help you open a ticket and send it to our Information Services team for resolution.
  • Not only can TeCHy help you troubleshoot, but also can provide the most up-to-date status information on open Incident and Requests tickets.
  • Through TeCHy, leaders will be able to approve open tickets through the ServiceNow app in Teams.
August 21, 2023

Did you know 70 percent of our passwords are vulnerable to a brute force attack? According to a recent assessment of Texas Children’s password integrity, our current policy allows compromise of password in as little as seven minutes.

Weak and stolen credentials are the #1 cause of data breaches. No immediate action is needed. Wait until you receive a change password request to use the new 12-character password within 90 days of Tuesday, August 29.

What does the updated password policy mean for me?

  • It requires everyone with a Texas Children’s Login ID to choose a new password once a year instead of every 90 days!
  • It changes the minimum password length from eight to 12 characters.
  • Under our new policy, it will take a computer 34,000 years to crack a password!

Need help creating your new password?

  • Mix it up! Use a combination of uppercase and lowercase letters, numbers and symbols.
  • Try a phrase with multiple words you can remember in your head…difficult to guess, but easy to remember.
  • Use the TCH Password Strength Meter to test your password prowess!
  • Please register for password self-reset. If you forget your password, you can reset it without the need to call the Service Desk.
April 11, 2023

The third annual list spotlights 50 top leaders who are leveraging technology to transform their companies and the role of CIO. Read more

February 8, 2023

Throughout the pandemic, our teams have adjusted and adapted quickly to the changing landscape of patient care. Rapidly standing up telemedicine operations provided an opportunity for us to offer our world-class care in a safe manner to our patients. Even as we return to more regular operations and in-person patient care, telemedicine remains a valuable option for many.

In our last fiscal year, 12% of our outpatient specialty appointments were completed via telemedicine and over 225,000 appointments across the hospital, TCP/UC and the Centers were completed via video. And many other areas of the organization have adopted video workflows as a vital component of their care.

In mid-April, we will retire the current system, VidyoConnect, and migrate to the native Epic video client. Providers and patients can expect a similar experience with Epic and the familiar workflow of clicking on the green camera icon within an encounter will remain unchanged. Some workflows, such as adding a video interpreter to the visit, will change slightly.

“Moving this service to a trusted partner in Epic provides benefits we can pass along to our providers and patients,” said Dr. Robert Ball, medical director of eHealth. “They will deliver a level of customer service we expect to help us react quickly to questions and challenges, as well as provide more opportunities to develop new functionality and enhancements.”

In the coming weeks, updates and training materials will be available to help users get familiar with the system before launch. Similar education will be extended to patients and their families.

If you have any questions about this migration, please contact Dr. Robert Ball, Grace Karon or Paul Zuniga. You can also call 832-822-0220 or email ehealthsupport@texaschildrens.org, Monday through Friday from 8 a.m. to 5 p.m.

Please refer to the eHealth SharePoint site for the latest in news about the migration.

October 26, 2022

There are still opportunities to learn more about Cybersecurity while having fun at the same time. A Cybersecurity booth was at TCHP. Check out other booths. Read More

October 19, 2022

There are still opportunities to learn more about Cybersecurity while having fun at the same time. A Cybersecurity booth was at TCHP. Check out other booths. Read More

October 12, 2022

Don’t miss the opportunities to learn more about CyberSecurity while having fun at the same time. Read More