Information Services wants to make it as easy as possible for you to get the help you need. With the new virtual agent, TeCHy, you can get answers to quick questions or solutions for common issues without submitting a ticket or calling the help desk.
Starting Wednesday, Nov. 1, you can access TeCHY in two ways:
- Go to the IS Self Service portal and click on the bubble icon on the lower right hand corner of the screen.
- On MS Teams, access the ServiceNow App icon at the top left hand side in Teams. Click on the app and type HELLO to initiate an interaction with TeCHy.
What TeCHY can do for you
- Help guide you through troubleshooting steps for a variety of different topics, including:
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- Resetting your password or unlocking your account
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- Printer toner needs
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- Requesting software
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- Connecting to Wi-Fi
- If TeCHy does not have the answer, he can help you open a ticket and send it to our Information Services team for resolution.
- Not only can TeCHy help you troubleshoot, but also can provide the most up-to-date status information on open Incident and Requests tickets.
- Through TeCHy, leaders will be able to approve open tickets through the ServiceNow app in Teams.