Every day, our team members deliver safe, personalized, compassionate care for our patients. From small gestures to life-saving procedures, everything we do contributes to creating a positive and impactful patient experience.
Recently, our teams rose to the occasion to thank and celebrate both our patients and team members. With special activities, such as volunteer tea cart and fun cart experiences, character visits, including Star Wars and Princesses on Parade, visits by therapy volunteer dogs, as well as fresh baked cookies delivered during culture rounds, ice cream socials and root beer floats, there was something for everyone. Thank you to the Patient Experience team for putting the events together!
The dedicated team members across our TCPs, TCUCs and The Centers created fun environments to show their patients how valued they are and to thank them for choosing their practices for the care of their loved ones. Check out the amazing photos from around our various locations. Many of the teams also made special videos with their staffs with the TCP Cypresswood location putting their own lyrics to a familiar favorite. Here are just a few.
“I’m so proud of how our teams rise and shine for patients every day, and the extra effort they put in last week was so special for everyone,” said Dan Gollins, president, TCP/TCUC. “Our teams continue to nurture the special connections they have with our patients and their families, and we appreciate their trust in us. Everyone had so much fun celebrating with each other and enjoying the activities all week long.”
Patients commented on their positive experiences last week:
“I loved her visit, the staff always makes her feel welcomed. She especially loved the game they had at this visit.” – North Shore family
“We visited during patient appreciation week and there was this very creative tic tac toe activity which allowed the kids to learn more scout the staff and share some of their own favorite things. I found this to be fun and engaging.” – TCP Town & Country family
There were events happening all across the Texas Children’s system. View the photo gallery below for the activities from around The Medical Center, West and The Woodlands campuses.
This year’s Patient Experience Week theme was SHINE and that’s exactly what our team members did for our patients. They went above and beyond to make it a special week.
If you want to recognize someone for making an impact, click here for the Caught You Caring form. Anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.
