Kronos Upgrade: Planned outage Wednesday, October 24

Texas Children’s will upgrade the Kronos timekeeping system on Wednesday, October 24, resulting in a planned 24-hour outage, beginning at 12:01 a.m. on October 24 through midnight, October 25.

Key Benefits
  • This upgrade will result in improved functionality and system performance as Kronos will no longer be dependent on Java.
  • New approval features for leaders will improve timecard accuracy.
  • New meal/break question for employees will drive timely and accurate pay.

Outage Begins: Wednesday, October 24, 12:00 a.m. (midnight), [Military time: 00:00]

Outage Concludes: Wednesday, October 24, 11:59 p.m., [Military time: 23:59], *with exception of Kronos Analytics

Impact: Kronos Desktop Application will be fully down, Kronos Mobile Application will be fully down, Kronos time clocks will accept and store punches only (all other functionality will be fully down)

Kronos Analytics Restored: Thursday, October 25, 11:59 p.m., [Military time: 23:59]

During this downtime, Kronos time clocks will have clock in and clock out functionality. Other time clock functions will be unavailable during the outage.

Desktop and mobile application users should manually record their hours and provide this information to their leader/timekeeper. Please reference this manual timekeeping template to record time during the outage. Leaders should manually enter punches for their reports into Kronos after the outage has concluded.

Training Resources

New Kronos training available for employees and leaders in HealthStream

Please reference the Kronos Resources Connect page for:

  • Comprehensive user guides
  • How-to videos for frequent tasks
  • Upgrade-specific tools
  • Links to applicable policies and procedures
  • Key contacts for timekeeping and payroll

In-person support will be available during Kronos Resource Lab sessions:

Monday, October 29,  8 a.m. to 5 p.m. Feigin – Epic Training Center Room 3 (C.1960.30)
Thursday, November 1,  6 a.m. to 6 p.m. Feigin – Epic Training Center Room 3 (C.1960.30)
Friday, November 2,  6 a.m. to 7 p.m. Feigin – Epic Training Center Room 3 (C.1960.30)
Monday, November 5, 6:30 a.m. to 10:30 a.m. Feigin – Epic Training Center Room 2 (C.1960.20)

Beginning at midnight, October 25, questions about Kronos should be directed to the Kronos Command Center at ext. 4-7878 or