IS Service Desk and 4-EPIC: Covering all of your technology needs

Where to get information?
  • IS Support Portal – use the online resource as your first contact option to report an issue or check the status of a request
  • Service Desk – contact the IS Service Desk (ext. 4-3512) if you need to speak to an analyst about more complex (non-Epic) issues or requests
IS Support Portal

The portal is the primary point of contact for a variety of customer services – use it to:

  • Report an issue
  • Submit a request
  • Check the status of any open service ticket
  • Search articles or common issues to quickly resolve issues without waiting on hold for a service analyst

Portal access options:

  • IE Favorites – Click IS Support Portal in Internet Explorer (IE) Favorites
  • Connect home page – Click IS Support Portal in the Quick Links list
  • IE address bar – Enter in the browser address field
  • Portal login – Enter “tch\username” and your system password
IS Service Desk

As a secondary resource to the Support Portal, the IS Service Desk specializes in complex issues or requests that require you to speak with an analyst

  • Phone: ext. 4-3512 (external 832-824-3512)

Before you call the Service Desk

  • Check the IS Support Portal for a knowledge article that can help
  • Check the technology self-service page to see if it provides the help you need
  • Check the IS training page for additional support resource options
  • Know your workstation name: hold down Ctrl + Alt + Delete (the workstation name appears in the blue Windows Security title bar)
  • Know your Windows user name, e.g., jpbentl (for Jane P. Bentley)