As members of the Texas Children’s family, we strive to provide exceptional service each and every day. And, as part of the Disney Team of Heroes (DToH) initiative, we have partnered with the Disney Institute – Disney’s professional development and external training arm – to develop the DToH Children’s Hospital Service Training. This training is intended to enhance our already strong culture of care and service by turning ordinary interactions into moments of comfort, compassion and inspiration for patients, families and each other.
This week, Disney Institute has begun delivering an on-site version of the training to a representative group of employees and leaders from inpatient, outpatient and support services across our system to refine and inform this exciting new program.
In order to effectively roll out this impactful training across our system in the future, we need your help!
We are looking for 25 dynamic and engaging employees (including leaders) to train our workforce on how to deliver exceptional service through our Texas Children’s values and Disney’s service principles.
We are thrilled to introduce the DToH Train the Trainer Program! This new program will offer employees the distinguished opportunity to directly equip the workforce with concepts, skills, behaviors and tools to further our goal of providing innovative, patient-centered engagement.
In order to apply to be a DToH Service Trainer, you must be prepared to fulfill the following time commitments:
- Deliver a minimum of 12 trainings per year and additional dedicated time each month for preparations and logistics
- Be available to attend the DToH Train the Trainer Program on Oct. 14 – 18, 2019
Ideal applicants should exhibit a passion for the culture, strong communication and interpersonal skills, and a commitment to treat everyone like a valued customer, among other desired behaviors.
Additionally, you must meet eligibility requirements, which are outlined in the online application, and you must complete the following:
- A 300 – 500 word personal statement on why you want to be a DToH Service Trainer
- A 90-second video on how you see “Live Compassionately” demonstrated at Texas Children’s
Click here to fill out the online application and submit your video and personal statement, which are due by Friday, July 12.
In order to assist you with your application, we are offering Virtual Information Sessions that will provide a detailed overview of the eligibility requirements, time commitment and selection process. You are not required to attend a session in order to apply.
- Friday, June 28, Noon to 12:30 p.m.
- Tuesday, July 2, 8 a.m. to 8:30 a.m.
- Tuesday, July 2, 9 a.m. to 9:30 p.m.
Click here to sign up for a Virtual Information Session. Once you enter HealthStream, select the “TCH DToH Children’s Hospital Service Virtual Information Session” to enroll.
If you are selected to move forward in the process following the review of the applications, you will be called back to participate in live auditions in August.
We look forward to seeing the magic you will create!