From a doctor who provides direct care to an employee who smiles at a patient in the elevator, we all play a role when it comes to patient experience. Through all the touch points and interactions patients go through in their journey at Texas Children’s, even something small can go a long way. During Patient Experience Week (April 23-29), we want to take a moment to celebrate those who impact our patients’ lives every day.
“Our One Amazing Team members show up every day ready to deliver the best care and experience for our patients,” said Julie Griffith, director, Patient Experience and Support Services. “Next week, we’re taking a moment to say thank you. We’ll celebrate with fun and engaging activities for team members and provide opportunities to show our gratitude to our patients and their families.”
Griffith also noted this year’s Shine theme was chosen as it embodies how bright Texas Children’s future is and showcases how our team members rise to the occasion every day and shine for their patients.
There will be multiple activities for both unit staff and patients, as well as daily spirit day themes open to everyone. Get ready for some bingo and ice cream socials, and interact with the fun carts as they roll through your unit. There will be contests, activities and parades. For more details on the program and calendar of events, please visit the Patient Experience Week SharePoint site.
Caught You Caring
There are countless examples of how team members make an impact not only in our patients’ but colleagues’ lives. Through our Caught You Caring recognition program, anyone (patients, families, colleagues, vendors, volunteers or visitors) can provide a kind word about someone who went the extra mile. Even the smallest act of kindness can brighten someone’s day. Click here to submit a recognition for a colleague. The recipient and their leader will receive an email notification. Since its inception in 2015, there have been more than 30,000 recognitions submitted.
Donald Wilkins takes his role as Ambassador to heart and it showed through in just one of the 55 Caught You Caring recognitions he’s received. The one below is from a patient’s parents.
“Donald went above and beyond staying past his normal work hours to keep us updated on the status of our son Theo. He was so professional and kind. He not only provided updates but also checked in on our status offering us drinks and blankets. We watched how he provided this level of service to all families he was tending to. His delivery of the message was clear and he answered any and all questions he was able to. In our opinion this man has an absolute heart of gold and TCH is lucky to have such a quality employee like him. Donald, thank you for your care during a time that was incredibly difficult to us. Your words brought us peace before the surgery and we are so grateful.”
Check back on Connect next week as we highlight additional colleagues for their great work.