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August 16, 2022

As One Amazing Team, we are overflowing with compassion – for our members, patients and their families, fellow team members and for those in our communities. We are connected not only by our shared compassion, but through our mission, vision and values: Embrace Freedom, Lead Tirelessly, Live Compassionately and Amplify Unity.

Whether speaking with patients, colleagues or friends, it’s not always easy to find the right words to say, especially if someone is confiding in you or needs your support. Understanding how using the right words can make others feel heard and valued can be comforting and empowering.

Researcher, author and fellow Texan Brené Brown said it best, “Language is our portal to meaning-making, connection, healing, learning and self-awareness…Having access to the right words can open up entire universes.” [Atlas of the Heart, 2021]

To help us live and speak our values every day, we are sharing “People Matter, Words Matter” resources on Connect, as well as hanging posters around campus. The American Hospital Association developed this series to highlight the ways our words have meaning and impact, in addition to sharing what words and phrases can go a long way to make people feel seen and heard. Look for the links on Connect to these important topics, and feel free to print the resources for yourself and your teams.

Even equipped with the right words, sometimes, it’s best to leave the conversation up to professionals. Texas Children’s offers the Employee Assistance Program to help employees deal with challenging personal and job-related problems. For on-site confidential counseling and EAP services, please call 832-824-3327. There are offices at The Woodlands, West Campus, Health Plan, Meyer Building and the Medical Center.